Field Service Specialist Sr

Honeywell International is a $36 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London and Chicago Stock Exchanges. For additional information, please visit www.honeywell.com The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.Honeywell Process Solutions (HPS) is a $2.5 billion strategic business unit that improves the productivity and profitability of industrial facilities on every continent around the world. With more than 10,000 employees in 95 countries, HPS offers a full range of industry-leading automation and control solutions and advanced software applications to key vertical markets, including Energy, Pulp & Paper, and Chemicals/Pharmaceuticals.  Competitive salary and excellent benefits await the successful candidate.
 
This position is responsible for providing on-site services associated with industrial Process Control Networks, PCN network security and networking products for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, trouble-shooting, network designs, implementation, and other related tasks as identified.
 
Responsibilities:
Assume leadership and/or support role in assigned projects insuring project delivered on time and within budget and to the satisfaction of the customer
Keep technically current with the HPS networking product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines
Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support
Respond to customer inquiries, questions and issues by diagnosing problems and providing the most appropriate technical solution in an accurate and timely manner
Respond to after hour calls for support on a rotation basis
Maintain customer service request database by logging and documenting support activities including discussions, meetings, issues and resolutions.
Requires 40 - 70% local travel


Basic Qualifications: Bachelor's degree in a computer related field such as Computer Science, Computer information systems, electronics or a minimum of 5 years experience in Network Infrastructure, design or support.
Knowledge of IT Security Technical regulations and requirements
Excellent troubleshooting skills to resolve complex network and application or system integration issues
3+ years working with TCP/IP infrastructure devices
3+ years working with server based operating systems.
3+ years performing network services at customer sites


Preferred Qualificaitons: Process Control system design/implementation
Fault Tolerant Ethernet (Honeywell product) Security Certifications
CISCO Certified Network/Design/Security Professional (at least one) CISCO Certified Inter-network Professional
Microsoft Certified Systems Engineer


 

IT Knowledge: Experience in LAN architectures & related diagnostic tools
Experience designing and optimizing complex LAN environments
LAN and wireless networking principles and protocols including Ethernet, hubs, switches, TCP/IP, VLAN, Frame Relay, Firewall, DMZ, VPN, IDS, Routers
TCP/IP protocols - SMTP, SNMP, FTP, HTTP, SSH, SSL
Experience Network Security - Firewall, ACL, IDS, IPS
Specific experience in Cisco Routers, Switches, and Firewalls
Microsoft - Active Directory, DNS, WSUS, Terminal Server
Experience with anti-virus systems, backup & restore solutions, system management


 

As an Equal Opportunity Employer, we are committed to a diverse workforce