Technical Support Analyst - System Device Marketing

Technical Support Analyst - System Device MarketingProvides on-site technical support on System Device (SD) product mix for internal and external customers. Provides escalated technical expertise for Advanced Product Support group regarding serviceability, reliability, and usability. Creates configuration documentation for production process. Coordinates trade show booth support via design layout and product mix according to Product Managers. Also is coordinator for booth setup and removal at shows.Principal AccountabilitiesTechnical Support Interfaces with customers to resolve third-level customer technical issues; escalates issues that cannot be resolved to management Serves as a technical subject matter expert for existing product lines Provide technical support for trade show events Ensures data back-ups of own work are completed on a consistent basisTrade Show Equipment Coordination Coordinates and designs layout of trade show booths to maximize product promotion based on the audience Coordinates equipment needs and booth setup for trade show events Manages trade show inventory to ensure adequate supply of productConfiguration Documentation Interfaces with customers and Configuration Center to develop and document customer configuration specificationsRelationship Management Builds strong relationships with peers, SD Product Managers, and customers to best meet company goals and objectives Maintains professional relationships with peers in other corporations and outside organizations Maintains positive working relationships with vendorsRequirements: Minimum 2-5 years of experience in a similar position Able to travel domestically Completion of a 2 year related program at a community college or trade schoolApply Online Company: Epson America Location: Long Beach, CA 90806 Job Category: Customer Support/Client Care Relevant Work Experience: 2+ to 5 Years Career Level: Experienced (Non-Manager) Company: Epson America Reference Code: 08-0141