Technical Operations Manager

GTECH is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery. GTECH is a wholly-owned subsidiary of Lottomatica, S.p.A. Lottomatica is one of the world's largest commercial lottery operators and a market leader in the Italian gaming industry. GTECH and Lottomatica together create a fully integrated lottery operator and gaming technology solutions provider a combined company with worldwide scale, considerable financial strength, and industry-leading customer solutions. Lottomatica is majority owned by De Agostini, which belongs to a century-old publishing, media, and financial services group. Lottomatica is publicly traded on the Italian Stock Exchange (LTO), and in 2007, had approximately €1.7 billion in revenues and 5,900 employees in over 45 countries when combined with GTECH.JOB TITLE: OPERATIONS MANAGERJOB CODE 60000032CATEGORY: TECHNOLOGYFLSA: ExemptFAMILY: TECHNOLOGY-OPERATIONSREVISION DATE: 07/069/2008 OVERALL OBJECTIVE AND PURPOSEProvide Operations Support to projects including covering day to day operations, resolving software, operations, communications, and all other incident. Producing incident reports and resolving issues. Maintain a relationship with the Texas Lottery administrative and operations division to report and resolve issues. Assist in supervising a team of computer operations staff or computer operations support staff and direct the training of new entrants.PRINCIPLE DUTIES AND RESPONSIBILITIES Interface with local Operations Manager, ADM, Sales Teams, Field Teams, Comm Teams and Customer on a day-to-day basis. Provide support to QA and CAT phases of projects. Provide Computer Operations documentation and checklists and incident reports. Responsible for continuous trouble free operation of computer systems. Ensure adherence to prescribed schedules and operating policies and procedures. Assist in the recruitment and selection of operations personnel. Make recommendations regarding improved operating systems, tools, and procedures. Provide 24 hour front line operations support by mobile. Respond accordingly during system emergencies to minimize financial penalties. Investigate incidents in the production environment, develop incident reports and other follow up items to the customer base. Perform operations training as required. Request software changes and alert management of software changes to be made. SCOPE Complexity: Functions Responsible for or InfluencedModerate and details. Diversity: Locations Responsible for or Influenced Variable locations and duration. Typical Job Problems and Difficulties Software changes, software bugs, system problems, operational difficulties, customer requests, hardware problems, human resource factors, culture. Financial Accountability MANAGEMENT Job Reports to (direct) ADM Job Reports to (indirect) Direct Reports to Job Authority for Staff Managed Responsible for day to day activities and performance, with assistance from Operations Manager Indirect Reports (influenced) Level of Complexity for managing/organizing staff Moderate complexity involved in planning and organizing shifts and scheduling personnel.GENERAL Extent decisions governed by procedures or referred up Highly procedurized. Has investigative skill necessary to make in-depth diagnosis and can recommend solutions. Standard requirements for research and analysis Moderate and frequent. Opportunity and consequence of typical errors (supervision) Infrequent opportunity, affecting a complete agent base with varying $ impact depending on downtime experience. Errors are usually found quickly. Minimal supervision, detailed procedures, guidelines and checklists. Frequency and complexity of internal business contacts Very frequent on a daily basis but very routine. Frequency and complexity of external business contacts Very frequent on a daily basis but very routine. Physical (% time: travel, operating machinery, environmental etc.)On-call. Provide 24 hour back-up support to computer operations, high travel, fairly difficult environments.Requirements: EDUCATION Minimum education Bachelors Degree. Years Experience 3 5 years of related experience. Essential special training requirements Other skills Excellent written and communication skills.Our progressive benefits package includes: domestic partner medical and dental benefits, vision, life insurance, 401(k), tuition reimbursement and an employee assistance program.GTECH is an equal opportunity employer. M/F/D/V Applicants seeking positions based in the United States must provide appropriate documentation establishing that they are authorized to work in the United States. Federal law requires all employers to verify the identity and employment eligibility for all new employees. In certain states, employers may be required to confirm work authorization using E-Verify; a service of the DHS and SSA. Positions that are based outside of the United States may have different immigration requirements; applicants interested in these positions should consult with GTECH's Human Resources Department about the process for obtaining the necessary immigration credentials.



To apply online, please use the following link:
Apply to GTECH