Team Leader - Customer Service

Cross Country Home Services is the leading provider of home warranties, home service plans and homeowner emergency assistance programs.For more than 25 years, CCHS has provided a highly flexible, “out-of-the-boxâ€� platform for major national and regional clients in the financial services, utility, insurance, membership, appliance manufacturing and real estate industries. The company is focused on operational excellence as a means of ensuring that its clients’ programs run smoothly and deliver results. Our highly successful programs, reaching tens-of-millions of homeowners each year, are managed by dedicated account teams and utilize sophisticated direct mail, bill insert, telemarketing and database marketing techniques. 

We have immediate opportunities for Team Leaders in Customer Service areas. 

 Summary of ResponsibilitiesAbility to interface with business owners, service contractors or customers. Supervise staff of 5-10 Associates.Hands-on staff development in the areas of quality and productivity, coaching,  mentoring and motivation. Analyzing and prioritize tasks and manage departmental processes with a focus towards department and corporate goals are essential.Leads, directs and coordinates the daily activities of staff in all aspects of management including but not limited to scheduling, attendance, productivity and adherence to corporate policies and procedures Work in conjunction with the Quality Assurance and Training departments to develop departmental and individual training and staff development programs Active participation with department management team in identifying department process improvement needs and developing processes, which will ensure peak department performance  Assists department management in development, implementation, and measurement of department policies and procedures, quality control, productivity standards, and cost savings programs Manages processes within the department to ensure customer’s needs are being met in a timely and appropriate manner Active involvement with department management to ensure department goals and service levels are met Other projects and duties as assigned

 Education/Experience/Other Requirements

 Bachelors degree or combination of equivalent education and experience Minimum of 1 year supervisory experience Ability to coach, motivate, and mentor staff Successful track record of  interpersonal and customer service skills Strong verbal and written communication skills Technical knowledge in the areas of residential appliance, HVAC, plumbing and/or electrical would be a plus. Experience with MS Office Applications. i.e. Word and Excel

 

Cross Country Home Services offers an outstanding benefits package including medical, dental, vision, life insurance, short term disability, long term disability and generous 401(k) match. Associates enjoy competitive salaries, a business casual work environment and tremendous growth opportunities.

To learn more about Cross Country Home Services, please visit our web site at http://www.cchs.com. For immediate consideration, please submit your resume in Word format including salary history to:  recruitment@cchs.com

Cross Country Home Services is an Equal Opportunity Employer and Drug Free Workplace.