Team Leader Bond Center

WHY JOIN THE HARTFORD?
 
As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals.
 
WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
 
The Team Leader is responsible within the scope of his/her team assignments for the maintenance of an operating environment in which Commercial Surety and Fidelity business objectives and service standards may be attained through conformity to established underwriting and marketing standards, compliance with administrative policies and procedures and the application of efficient and effective workflows and workload balance.  The Team Leader is responsible for cultivating a positive working environment in which trust and respect is paramount, open and honest communication is reinforced, training and mentoring are key objectives, creativity and innovation are rewarded, teamwork is held in high regard and providing World Class Customer Service is our ultimate goal. As part of the Bond Center management team, the Team Leader is accountable for leadership effectiveness, business acumen, the effective development and management of staff, and the achievement of departmental goals and objectives.
 
Each Team Leader is responsible for the team(s) assigned with respect to the above.  Team members may include project analysts, underwriting staff (including trainees), service staff and administrative staff. Team Leaders report to the Director of Operations and will need to coordinate their efforts closely with entire BC Leadership team.
 
WHAT ARE WE LOOKING FOR?
 
Management
Evaluates, acknowledges and manages performance through the use of regularly scheduled appraisal tools, effectively addressing and managing performance that does not meet required standards.
Disciplined in managing time and resources, always seeking to establish harmony of action with regional and Bond Center staff.
Trains, coaches and develops staff, either directly or through others, to enable them to perform their jobs and achieve individual and professional goals in accordance with corporate needs.
Effectively administers recognition and reward philosophies and programs.
Maintains sensitivity to employee relations issues:  surfaces and responds to issues in a manner consistent with corporate policies and procedures.
Builds effective teams committed to organizational goals, fostering collaboration among team members and teams.
 
Professionalism
Presents a positive, professional image of the company through words and actions at all times(in person, in writing, and over the phone)
Demonstrates high ethical standards and personal integrity and holds others accountable for the same.
Understands and manages the human dynamics that contribute to good working relationships among diverse groups of people (both internally and externally).
Demonstrates and rewards initiative and innovation in order to achieve goals and objectives.
Maintains a positive, achievement-oriented attitude and influences others to do the same.
Focuses on the highest priorities and is well organized.
Demonstrates flexibility; willingly and ably adapting to multiple demands, shifting priorities, ambiguity and rapid change; showing resilience in the face of constraints, frustrations, or adversity.
 
Communication Skills
Presents the right issues in a clear, concise, persuasive, and logical manner, both orally and in writing; Employs proper protocol in the choice of communication method and medium.
Listens carefully, attentively, encouraging and accepting others’ points of view.
Skilled at receiving, delivering, feedback and providing coaching/counseling.
 
Technical Ability
Is knowledgeable and conversant in Hartford Bond Commercial Surety and Commercial Fidelity product lines
Takes initiative to stay informed and abreast of market developments and company business strategies.
Possesses adequate level of knowledge of underwriting of the products handled by the Bond Center.
Uses and demonstrates 1-StepSurety with proficiency.
 
WHAT IS THE COMPENSATION OPPORTUNITY?
At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. Salary will be commensurate with experience. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.

WHAT ELSE CAN YOU TELL ME?
This position will be located in the Bond Center in Heathrow, FL.  This position will commensurate with experience.