Site systems support - Bogalusa, LA

Summary of Primary Job Responsibilities:  (may perform other duties as requested not specifically addressed in this document)

 

Provide first level support for desktop computer systems under the guidance of the Site System Support Sr. and/or Site System Support Administrator.  Work with network and application engineers to ensure high end user satisfaction in a corporate environment. 

 

Install PCs/Laptops and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate IT Service Desk and ticketing system, which includes providing answers to questions and resolving problems for customers in person, via phone or from a remote location.  Document activities related to fulfillment of requests.

 

Monitor all scheduled production processing and act as a backup to the Site System Support Administrator. when necessary to assist in any data backup and restore processes and ensure that all assigned tasks are completed properly and in a timely fashion. 

 

Follow and enforce the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation.

 

 

Typical Qualifications:  (education, experience, knowledge, skills and abilities typically needed to perform this job)

 

Education:  AAS in Computer Science desired. 

Experience Target:  Some experience in similar capacity or an equivalent combination of education and experience.

Skills:  Experienced in troubleshooting PC and Laptop hardware and software issues; customer service skills; ability to take initiatives with minimum direction; team player.

 

Knowledge/Abilities:  Knowledge of Windows Operating Systems and Microsoft Office; LAN and WAN networking skills needed for troubleshooting (NIC’s, hubs, routers, switches); knowledge of tape backup and restore procedures; anti virus procedures and application knowledge necessary; Windows update procedures utilizing WSUS and GFI; PC image creation and updating knowledge helpful.

 

Special Certifications:  A+ Certification not required, but helpful. 

 

Travel Required:  Extremely minimal.

 

Other:

 

 

 

Major Responsibility Areas (this may not be totally inclusive of all required job tasks and responsibilities):

 

 

Importance Major Actions / Supporting Actions

Approximate Percentage of Total Job

 

1

 

End user support and fire fighting.  These tasks are performed in order to provide our internal and remote customers with a smoothly functioning and productive systems.  This includes obtaining and updating trouble tickets from the Corporate IT Service Desk and Project Database as required.  Support of local and remote laptop user issues that may include problems with office, vpn, wireless or various applications.

70%

2

System upgrades.  These are performed as needed to the hardware and software used to support the site and its customers. Windows updates of servers, workstations and laptops utilizing WSUS and GFI.

10%

3

Process monitoring.  This is done to ensure the successful and timely completion of all scheduled processes that occur within the site or within the area to be monitored by the site.

10%

 

4

Clerical work.  This includes all necessary paperwork (timesheets, email, documentation, trouble tickets, etc.) necessary to maintain the proper documentation and necessary support

10%