Service Assurance Technician I/II/III

Installation/Maintenance/Repair Company: Integra Telecom Email: Apply by Email Reference Code: 1545 Service Assurance Technician I/II/III SUMMARY:Support existing and new customers by serving as primary technical support for all customer repair issues. Provides qualitative technical service assurance support to internal and external customers and external LEC including electronic trouble ticket entry and escalations. Performs new service provisioning of transport services for data and voice services. Responsible for service assurance for all first and some second level network troubleshooting for switching, data services and transport including call routing, switch translations, data routing, internal network transport topology and last mile transport to customer demark. Additionally, this position is responsible for supporting day of cut trouble isolation and service restoration for new customers. Performs all installation functions as the Service Assurance Representative as well as provision all complex services into the Integra Network to include all T1 and above products and services.ESSENTIAL REQUIREMENTS:AA degree in a technical or related field or equivalent in training and experience. Experience performing as a telecommunications Central Office Technician or related function is required. Demonstrated electronics or telephone switching experience. Working knowledge of test equipment including voltmeters. Ability to work semi independently and with little direct supervision. Exposure to and/or knowledge of cable color-coding and methods for bonding and cleaning cables. Effective customer service and verbal communication skills. Strong dexterity and hand-eye coordination. Ability to read, interpret and follow complex maps, diagrams and schematics. Strong problem solving skills, the ability to make decisions with some latitude, and the ability to organize and prioritize work based on established guidelines. Working knowledge of data equipment including routers, DSLAMs,PSAX ATM aggregators along with familiarity with Frame Relay, ATM and VoIP networking. Working knowledge of transport equipment and services e.g. M1/3 multiplexing, HDSL-II, Cisco Cerent, Fujitsu, White Rock, sonet equipment and Tellabs/Lucent/Alcatel DACs equipment.