**** Senior Solutions Engineer - Western United States - Software Company! ****

DescriptionGenesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com. ***Candidates must be based in the Western United States*** Summary of the Position: Partner with the account executive to sell Genesys software, maintenance and services.  Responsibilities: In this role, the primary responsibilities will include but not limited to:Develop materials in-line with the specific sales opportunity requirements. Respond to customer RFI/RFP's. Provide support to the channel/alliance SE team. Articulate corporate messaging through presentations, demonstrations and open discussions with customer. Gather requirements, and develop a solution to present as a "proof of vision." Product and architecture presentations. Product demonstrations. Tailor presentations to match opportunity and audience. Responsible for providing reports for management review. Participate in trade shows and other marketing activities. Build vendor and partner relationships in the field. Remain current with industry trends. Maintain a high proficiency with Genesys Products. Maintain and improve skills with related products (OS, database, switch, interfaces and presentation software tools).
Qualifications7+ years of Call Center: IVR, PBX, CTI, ACD experience. Strong presentation and communication skills. Excellent writing skills to respond to customer RFI/RFP's. Technical Leadership within immediate SE Team. Ability to facilitate sales, with emphasis on technical aspect. Technical skills - hardware/software - OS, database, VXML, Java, Grammar Development, Internet Architecture

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https://lucent.taleo.net/servlets/CareerSection?art_ip_action=FlowDispatcher&flowTypeNo=13&pageSeq=2&reqNo=219200&art_servlet_language=en&selected_language=en&csNo=10000#topOfCsPageGenesys, an Alcatel-Lucent company, is an equal opportunity employer committed to diversity in the workplace.