Network Manager - Midwest

Position is home based within the Midwest. Network Management Key Agents. Establish a Moving Services Business Plan and Objectives annually with the top 25 revenue-generating agents. Establish mutual key performance indicators to include operations, claims, revenue processing & billing, account management, and administration. Visit & prepare performance and facility audits - Identify performance/facilities Gaps Develop improvement plan with agent in all areas of deficiency. Include Metrics, timelines and expectations. Identify training aids, best practices and tools to help agent improve performance o Conduct quarterly business reviews with agents to monitor performance. Resolve any corporate issues with agent impeding performance. Monitor agent Quality Scores, Customer verbatim and estimating accuracy. Take actions as needed. Be the voice of SIRVA to all levels of the key agents. Network Management Other Agents. Work with smaller agents on as needed (exception) basis. Identify poorest performing agents in region. Work with agent (as above) to improve performance. Make recommendation for termination of agents who cannot or will not improve performance. Improve Network Strength & Efficiency. Collect and develop Best practices in all areas of agent performance. Develop systemic solutions to common network problems. Identify opportunities to improve network profitability. Identify agent-to-agent challenges and issues affecting network efficiency and customer satisfaction. Work with agents as necessary to improve performance. Agent Development - Work with Agency development on new agent interviews and facility inspections. Make report and recommendations on findings. College degree required. Agency experience in a management role or other small business management experience a must. Strong analytical skills. Excellent organizational skills. Strong communication skills both written and verbal. Good Computer skills. Excellent communication skills. Must have the availability to analyze and agents business and recommend solutions that lead toward agent business improvement and growth.Click here to apply for this job http://sirva.ats.hrsmart.com/cgi-bin/pm/click.cgi?job_id=5640&site_id=123 Good. Us too. We're pretty sure you'll also want to know we offer competitive compensation and a generous benefits package. Things like a comprehensive medical plan, a 401(k) retirement plan, casual work environment, tuition assistance and a host of other perks we don't have room to mention here. We're interested in learning more about you and appreciate you taking the time to apply online. We value being a great place to work and strive to maintain a safe and drug-free workplace. Accordingly, SIRVA conditions all offers of employment on a satisfactory completion of a drug screen and a background check.