Mgr. Client Management

About Mall Networks...

Mall Networks is the leading provider of online malls and loyalty shopping solutions. Our solutions strengthen customer loyalty and value by increasing customer engagement and providing a compelling value to customers to earn rewards and benefit from offers.

This exciting industry takes advantage of significant innovation and growth in three areas -- ecommerce, affiliate marketing and loyalty marketing. As a leader in this space, Mall Networks partners with leading online and brick-and-mortar merchants such as Apple, Circuit City, and Overstock.com and with premier companies like Chase, Spirit Airlines, and Nascar.

Mall Networks is the right place for you if: you're interested in making clients successful you want to work in a fast growth, dynamic company you want to work with experienced, motivated people in a high-energy environment

Mall Networks offers competitive compensation packages including stock options, medical and health insurance, company-paid holidays, and paid time off.

 About the position...

The Manager of Client Management will be responsible for growing client relationships to increase Mall Networks revenue. S/he will responsibility for day-to-day management of client programs/portfolio and has ultimate responsibility for client satisfaction and the achievement of client and Mall Networks revenue goals. Key Responsibilities:Work with assigned clients to define strategies, metrics, benchmarks and objectives for each assigned account to measure performance against achieving those needs and objectives Responsible for day-to-day management and execution of client programs Build strong client relationships at all levels of client organization to ensure positive overall perception of Mall Networks Manage client relationship and serve as primary client interface to organization; obtain and manage necessary client inputs and approvals Own revenue forecasting process for portfolio of clients Lead client calls to review top-line program performance and marketing strategy Hold weekly meetings with team members to review client program performance, marketing strategy, and status of execution vs. planned marketing tactics Work with client to set program goals. Communicate program performance to client Retain 100% of clients upon contract renewal Utilize persuasive communication skills to ensure client approval of program strategy or content, where necessary Ensure client issues are resolved in a timely manner Required Skills & Experience:

Candidate will have a 3+ years experience in Client Services account management and or marketing-related functions and a keen understanding of Internet business models and common profit-and-loss methodologies.  Successful candidates may bring experience from an agency, client, or consulting environment.  Experience with B2C direct marketing as well as extracting, interpreting and presenting client analytics required.  Bachelors degree required, advanced degrees a plus. Marketing: Experience developing and implementing a number of marketing functions including campaign management, channel management, product merchandising, marketing communications, direct response, plan development, creative optimization, and market research. Experience managing B2C marketing programs specifically is required. Consulting: Experience as a third-party or outsource provider of expertise, products, and/or marketing services to a variety of end-users and industry sectors. Relationship Management: Experience setting and managing customer expectations. On-time delivery of performance goals achieved within budget. Senior-level management interaction. Analytical Skills: Experience with qualitative and quantitative analysis of marketing program results including recommendations for strategic and/or tactical changes.  Prior experience including responsibility for B2C analytics ideal. Technical Abilities: Must be able to quickly develop facility with proprietary software to review campaigns and report results. Solid proficiency with Excel and PowerPoint for client-ready reports and presentations. Sales/Business Development: Experience in any sales capacity-inside, direct, online, etc. that has developed the ability to identify needs, showcase benefits, overcome objections and close business. Communication Skills: Exemplary written and oral communication skills. Significant experience developing and delivering presentations.