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Merchant Service Lead
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Country: USA
Location: California-Los Angeles Woodland Hills, CA 91367
Total applied: 40
Job Category:Customer Support/Client Care
Relevant Work Experience:1+ to 2 Years
Education Level:High School or equivalent
Location:Woodland Hills, CA 91367
Status:Full Time, Employee
Occupations:Call Center
Career Level:Experienced (Non-Manager)
Relevant Work Experience:1+ to 2 Years
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Merchant Service Lead
Primary Responsibilities: This is a lead role for the Innovative Gateway. You will:
• Handle customer escalations
• Conduct Buddy Rep coaching sessions
• Provide coaching and feedback to representatives
• Assisting with schedule adherence
• Assist with non-phone activities, workflow and distribution
• Use computerized system for tracking, information gathering, and/or troubleshooting.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Qualifications: • High School Diploma
• 6 months to 1 year supervisory experience
• Ability to manage multiple priorities within a fast paced environment
• Intermediate computer skills including MS Office Suite
• 1 - 3 years experience in a call center environment preferred
• Previous bankcard, banking or financial services experience is a plus
• Must be able to learn knowledge of company, products, and/or services
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