Member Service Coordinator

Member Service Coordinator Position Summary

Associated Industries of Massachusetts (A.I.M.) seeks a service-oriented telesales professional for a full-time position as Member Service Coordinator. The Member Service Coordinator is responsible for calling high-level executives at member companies to secure annual membership renewals, and to provide them information about A.I.M. activities. The position also provides customer service and membership information in response to incoming calls and is responsible for managing/executing the association’s renewal invoicing process.

 

Our ideal candidate will posses a:

 

·  Proactive sales and relationship building skills with a positive can-do approach

·  Demonstrated skills in telesales, preferably in an association or professional services firm

·  Demonstrated use of sound judgment, along with a strong work ethic and a drive to accomplish results

·  Understanding of key concepts of selling based on value, service and relationships

·  Strong organizational skills and attention to detail

·  Strong communication and listening skills

·   Level of comfort approaching and dealing with people at all levels of an organization, including top management

·  Experience using a customer relationship database to document and manage all customer activities - iMIS experience is a plus

·  Minimum of 2 years of related experience

·  Related educational background preferred

 

 

The position is based at A.I.M.’s home office in Boston’s Back Bay and offers a competitive compensation and benefits package. We may consider arrangements under which the right candidate might work part of the time offsite or from home.

 

Association Information

Associated Industries of Massachusetts (A.I.M.) is the largest nonprofit, nonpartisan association of Massachusetts employers.  Established in 1915, A.I.M. is best known for its tireless advocacy, on behalf of all Massachusetts employers, both on Beacon Hill and in Washington, DC. The Association’s 7,000 member companies are further served through a rapidly expanding offering of educational programs and on-site services in the areas of human resources, management and supervisory development, customer service, and lean manufacturing.

 

 

Please forward a resume and cover letter, including salary requirements:

By e-mail to HR@aimnet.org

By mail to:  Associated Industries of Massachusetts, Attn: Heather Parsons, 222 Berkeley Street, P.O. Box 763, Boston, MA 02117-0763