Inside Technical Sales Representative/Engineer

INSIDE TECHNICAL SALES REPRESENTATIVE/ENGINEER

Swagelok Company designs and manufactures an expanding range of the highest quality industrial fluid system products and solutions for a wide range of cutting edge industries. Based in Cleveland, Ohio, Swagelok Company is a $1.3 billion, privately-held company. Our products and services are delivered through a unique network of over 200 authorized sales and service centers located in 57 countries. Through dedicated, market-focused business units and a capable supply chain, we drive responsive solutions and deliver value to customers worldwide.We are now seeking a dedicated professional to join our team.

Position Summary:

An Inside Technical Sales Representative possesses a broad knowledge of Swagelok's overall capabilities and is the subject matter expert on a given set of products and services to provide our distributors and customers with product and technical information to help grow sales and meet the needs of our customers.

Key Responsibilities:Develop knowledge and an understanding of Swagelok's overall business model, the role of the distributor network, and key technical support functions. Understand distributor's business needs and profiles of key end customers to proactively deliver solutions that allow Swagelok to win customer business. Work with distributors to investigate and resolve customer concerns, as well as technical quote, order, and delivery schedule issues as they arise - emphasis on product & process detail. Identify and communicate back to the organization distributor feedback and/or system changes that will promote world-class customer serviceAssist Product Engineering in new product development or product modifications by providing technical support.Represent Swagelok in customer visits, sales seminars, or business meetings to provide technical support, training or sales assistance

Position Requirements:

Inside Technical Sales Representative

Education: Four-year degree in a science, math or technical field, or related work experience or demonstrated aptitude in mechanical or technical comprehension.

Experience: Experience in technical support is preferred.

Inside Technical Sales Engineer

Education: Four-year engineering degree from an accredited engineering program is required.

Experience: Experience in technical support is preferred.

Skills/Knowledge Desirable:Some knowledge of Supply Chain Planning Systems is preferred.Experience in Project Engineering, Manufacturing Engineering, Global Sourcing, Supply Chain Planning or other related discipline is desirable. Experience with direct customer contact is desirable in a sales, service, technical support or field engineering capacity.



We offer excellent benefits and a stimulating work environment. Salary based on skills and experience. Swagelok offers a culture that values integrity and respect and allows each individual to contribute to his or her fullest. Excellent benefits available upon hire.

Equal Opportunity Employer.