IT Support Analyst

US Maintenance

Committed to a higher standard

 Help Support our Rapid Growth

 

Position:  IT Support Analyst - Norristown

 

At US Maintenance (USM), we are committed to a higher standard of quality and service. We manage some of the largest national and super regional maintenance programs in the country, meeting all facility maintenance needs. Our client list is a Who’s Who of the nation’s leading retailers and other multi-national corporations.  We service more than 80,000 sites for them throughout the U.S. and Canada.  These industry leaders count on US Maintenance’s commitment to a higher standard to make sure that every site consistently reflects their brand image.

 

Our parent company, Transfield Services, is a leading international provider of operations, maintenance, asset management and project management services that is growing very rapidly in North America.

 

USM has a history of consistent and robust growth as well as an excellent reputation in our industry. As a result, we have need of a IT Support Analyst in our Norristown, PA office. 

Job Description:

 

US Maintenance has an immediate opening for a full time IT Support Analyst for the Infrastructure team. 

 

Position Summary:

 

As an IT support Analyst your responsibilities will include but are not limited to the following:Providing 1st and 2nd level support for the end-user community including remote users. Ability to install, support and maintain computer desktops, laptops, printers and/or related hardware and software. Analyze and resolve end user software program/application issues in a timely and accurate fashion, and provide end user training where required.Thoroughly record information into a ticket tracking system to ensure resolution in compliance with service level agreements.Provide backup support for a Nortel phone system performing Adds, Moves, and Changes.  Be responsible for administering a Veritas NetBackup solution managing the nightly backups and swapping tapes.  Assist with end-user moves. 

Provide end user support for all field offices traveling to the field offices when required

Experience/Skills:

 

· 2 - 5 Years previous Helpdesk experience.

· Microsoft Certified Professional (MCP) and A+ Certification preferred.

· Excellent problem solving skills directly related to the resolution of PC hardware/software issues.

· Knowledge and experience supporting Microsoft OS and Applications.

· Outlook desktop support experience required.

· Windows Server 2003 Server experience.

· Basic understanding of network connectivity issues (TCP/IP).

· Independent thinker with a strong sense of urgency and strong customer service skills.

· Ability to comfortably lift 50 pounds.

 

 

 

 

We offer a competitive salary and benefits and a great group of colleagues. US Maintenance is an Equal Opportunity employer that is committed to building a diverse workforce and…We’re a great place to work.