IT SUPPORT ANALYST

IT SUPPORT ANALYST

 

Looking for More in Your Career?

 

Malt-O-Meal means more… As a leading manufacturer of breakfast cereals, we have built a strong reputation for hiring some of the industry’s most talented people. 

 

Founded in 1919, Malt-O-Meal Company is privately held and headquartered in the IDS Center in Minneapolis, Minnesota. Malt-O-Meal, the nation’s fourth largest cereal manufacturer, supplies a full line of branded cereals to all retail channels.

 

If you are looking to make an impact, you will find opportunities at Malt-O-Meal. 

 

We currently have an exciting opening in our Minneapolis Office for an IT Support Analyst.  In this position you will have an opportunity to utilize your technical expertise and communication skills to provide front line services to all IT business partners in person, via telephone, or from a remote location.  Provide analysis, design, coding, testing, documentation, debugging, installation, and maintenance to moderate and complex information system programs.

 

Job Duties:

1.  Respond to user requests for support and for information.  Manage support requests from initial reporting through resolution.

2.  Provide desktop, software, hardware, or peripheral equipment troubleshooting and technical diagnostics for issues relating to those items.  Will be expected to provide first-call resolution majority of the time, and only escalating some calls to either a system analyst specialized in the related area, the IT infrastructure personnel, or even to the IT innovation group on a need-to basis.

3.  Proactively look for ways to improve themselves, operations or business partner service.  Be part of defining and refining the support workflow, procedures and standards.

4.  Develop training materials and procedures, and/or train users in the proper use of hardware or software.

5.  Refer major hardware or software problems or defective products to vendors contracted with IT for service.

6.  Communicate to all IT Staff, high impact problems or situations.

7.  Share the responsibilities for answer after-hour requests with other IT Support Analysts.

8.  All other tasks as assigned by Manager of I.T. Business Partner Service.

 

Required:Degree in computer science, information systems or related 3+ years experience working within an Information Technology DepartmentKnowledge of Relational Data Base conceptsExcellent telephone, oral, and written communication skills Very good technical, communications, and consulting skillsProven ability to quickly learn proprietary applications that are core to our businessSkilled at the use of relational databases, and fourth generation languagesPossess Sound judgment and decision making, and the appropriate sense of urgency


Preferred:Lotus Notes and Domino Administration Oracle Forms and Reports

Malt-O-Meal is an equal opportunity employer.

To apply for this position visit the Malt-O-Meal Careers Web Site at http://www.malt-o-meal.com/careers