Front Office Manager

 

 

 

Front Office Manager

 

 

 

 

 

 

 

 

Advanced Eyecare & Vision Gallery

 

Our mission: By providing excellence in eye health and vision care, we enhance your quality of life.

  

We are proud to offer quality comprehensive adult and children's eye care. Our friendly office environment is wheelchair accessible and we have amenities especially for the care of children.

We prescribe eyewear for maximal clarity and comfort, and we provide unparalleled commitment to quality with our on-site optical services.  Specialized testing is available for the diagnosis and monitoring of glaucoma, macular degeneration, diabetic retinopathy, and other eye diseases.  

 

To learn more about our services, please visit our website at www.eyecare-nj.com

 

FRONT OFFICE MANAGER:

 

We’re looking for someone full-time who can organize, follow-through on task completion, and who enjoys helping people reach their highest potential.  Customer service, leadership and problem solving skills required.  Our professional optometric practice is very pleasant, often fast-paced, and always friendly and committed to excellence in patient care.

 

The job is diverse and allows you to utilize a variety of skills.  We will count on you to run the front office, which includes maintaining the schedule, patient files and correspondence, and insurance accounts.  We are looking for someone who expresses “Let’s get it done!� and can lead through example and directions.  And most importantly, you’re responsible for making our patients feel as welcome and important as they are!

 

Hours include 1 to 2 evenings/week, and Saturdays.  Benefits include health insurance, a retirement plan, vacations, holidays, and of course, free eye care!

 

OPTOMETRIC ASSISTANTS:  Optometric assistants help in all areas of patient care and office tasks as needed.  The Front Office Manager will have primary responsibilities in managing all aspects of insurance submittals and follow-up, and ensuring all front desk operations are completed accurately.

 

JOB REQUIREMENTS:

1.     Commitment to the goals and philosophy of our practice.

2.     Successful experience in customer relations or patient care.

3.     Demonstrated abilities in general office tasks including organizational and computer skills.

4.     Attention to details and timely project completion.

5.     Initiative with good judgment.  Willingness and ability to assume responsibility for projects requested and tasks needed even if not requested.

6.     Excellent communication and interpersonal skills.

7.     Leadership skills with a willingness and ability to supervise others.

 

JOB DUTIES:

I.  Reception: 

Makes people feel welcomed and important.

 

II. Managing Patient Communications and Collections:

Utilizes professional, friendly telephone skills.  Reviews appointments daily for efficiency to maximize doctor & staff productivity and to minimize patient waiting time. Explains our financial policy with sensitivity and assurance, reviews days charges, collects payment and prepares bank deposits. We will count on you to maintain accurate records and assist others while keeping a smile on your face and in your voice. 

 

III. File & Records Management: 

(This includes Patient Records, Computer Records, Financial Records, and Administrative Files) Maintains organization, accuracy and confidentiality of records. Maintains procedural manuals; oversees staff training, etc.  (We will provide training for any software we use, but computer literacy required. Knowledge of Excel would be helpful.) 

 

IV. Insurance Manager: 

Ensures insurance forms are completed accurately and follows-up on payments weekly.  Maintains insurance manuals, and teaches coworkers how to assist patients with insurance coverage.  Accurately completes reports in a timely fashion.