Field Service Technician - Oakland, CA

About Talaris

Talaris, formerly known as De La Rue Cash Systems, was formed in September 2008 as a result of a management led buyout supported by The Carlyle Group, one of the world’s largest private equity firms.

Talaris offers global expertise specializing in cash handling technology to manage cash as it moves through the commercial cash cycle. Talaris solutions incorporate; Consulting and Project Management, Cash Dispensing and Recycling, Cash and Coin Handling, Self-Service Solutions, Integrated Technology (OEM), Connectivity and Optimization Software and Full Support Services.

Talaris is a global business comprising of 2,300 personnel including over 1,000 service and support staff operating from more than 30 offices globally. An additional network of 130 business partners increases the coverage to 60 countries. With in excess of 250 patents granted across 26 countries Talaris delivers cash handling solutions on every continent, wherever money moves. With a turnover of £286.6m the company holds market-leading positions in North America, Spain, Germany, France and the UK.

 

FIELD SERVICE TECHNICIAN - Oakland, CA

This is a non-exempt position that reports to the Regional Service Manager in our West Coast Business Center.  Responsible for providing service on equipment at customer sites in the OAKLAND area.  MUST live within the service area.

 

Expectations

·  Diagnose system problems in minimal time and make repairs.

·  Make recommendations for improving the service, reliability and performance of our equipment.

·  Keep customer apprised of progress during remedial maintenance or during a down system situation.

·  Gather and record machine information at regular intervals to monitor performance.

·  Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary.

·  Handle customers in a professional manner during difficult high-pressure situations.

·  Document system problems and PM’s in customer site log.

·  Establish PM schedules and perform according to company specifications.

·  Ensure overall customer satisfaction.

·  Responsible for assisting with and installing machines, Engineering Change Notices that effect current systems and upgrades. Hardware or software upgrades may require technical assistance or unusual or complex systems.

·  Support ISO 9001, ISO 14001 and OHSAS 18000 activities and seek continued improvement of procedures and practices that reduce costs while maintaining or enhancing customer satisfaction, quality and service.

·  Support and facilitate involvement of company initiatives.

 Qualifications:

·  3 to 5 years of technical field experience preferably in high speed paper handling machines such as check sorters, mail sorters or currency sorters.

·  Trained in the maintenance and repair of electro-mechanical machines.

·  Understanding of AC/DC power distribution.

·  Understanding of digital and analog circuitry.

·  Ability to work with electric schematics, logic diagrams and mechanical drawings.

·  Logical trouble shooting skills and capability to isolate problems at PCB or component level.

·  Working knowledge in the operations of personal computers especially Microsoft Office, navigation across network sites and email communication.

·  Working knowledge of DOS and windows.

 



We are proud to be an AA/EEO employer