Customer Support Technician

If you’re looking for a career where teamwork combines with excellence, where innovations blend with creative thinking, and support for career enhancements is inherent, then we want you to help us 'make it happen' with Harte-Hanks Direct Marketing. We provide state-of-the-art lead processing, customer care and management via a variety of channels--from web-based solutions to more traditional teleservices - for businesses ranging from computer hardware and software manufacturers to financial services companies. We are a publicly traded (HHS) company with over 7000 employee’s world wide, and just recently eclipsed the 1 billion revenue mark.

Job Summary:

As a Customer Support Technician for Harte Hanks supporting Texas Instruments, you will receive inbound inquiries from Texas Instruments customers regarding technical and non-technical issues for semiconductor devices, and handle issues at various levels of technical support. As a key member of this support Team, you must understand and remain within support boundaries, and follow detailed escalation procedures. A combination of having strong technical/product knowledge, relationship building skills, and sales lead generation skills makes you the ideal candidate for this opportunity. As a Customer Support Technician for Harte Hanks supporting Texas Instruments, you are the voice of Texas Instruments!

Primary Job Responsibilities:

 Attends and understands client training

 Ability to retain knowledge of specific technical and product skills on a daily basis

 Help customers understand products by using professional and knowledgeable communication skills

Requirements:

 Ability to communicate in English (verbal and written)

 Must be able to communicate ideas and products

 Must be able to understand and communicate electronics terms

 Must be able to demonstrate technical knowledge as required by account

 Must be able to perform basic data entry

 Customer service focused

 Problem solving and collaboration skills

 Build rapport and trust with peers

 Multi-tasking

Preferred Skills:

 General application knowledge helpful

 Understand schematics/datasheets for device functionality ie (amplifiers, power management, logic, data-converters, DSP, and microcontrollers)

 Problem solving and collaboration skills

 Must have good written communication skills

 Enjoy customer service support via phone and email

 A great communicator

 Persistent (great follow up)

 Good work habits—following phone schedule, covering for peers, being a team player

 Eager to keep up with technical aptitude and new product information

Educational Requirements: 

Associates degree or higher in Applied Science/Electronics