Customer Service Representative

Company: UPMC Location: Pittsburgh, PA 15123 Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Entry Level Company: UPMC Reference Code: 1037753UPMC is an integrated global health enterprise headquartered in Pittsburgh, Pennsylvania, and one of the leading non-profit health systems in the United States. As western Pennsylvania’s largest employer, with 48,000 employees and nearly $7 billion in revenue, UPMC is transforming the economy of the region into one based on medicine, research, and technology. By integrating 20 hospitals, 400 doctors’ offices and outpatient sites, long-term care facilities, and a major insurance plan, UPMC has advanced the quality and efficiency of health care and developed internationally renowned programs in transplantation, cancer, neurosurgery, psychiatry, orthopedics, and sports medicine, among others. UPMC is commercializing its medical and technological expertise by nurturing new companies, developing strategic business relationships with some of the world’s leading multi-national corporations, and expanding into international markets; including Italy, Ireland, the United Kingdom, and Qatar. For more information about UPMC, visit our website at www.upmc.com. Customer Service Representative UPMC Health Plan is hiring a full-time customer service representative to help support the day to day operations of the Member Services department for its downtown location. The customer service representative acts as an advocate for Health Plan customers (member, provider, facilities, etc.) by providing guidance, interpretation, and education on benefit coverage levels, claims payment, and various program inquires.Job Responsibilities:·  Answer and document incoming inquires from UPMC Health Plan customers·  Follow up on/documents actions required to service inquiry from UPMC Health Plan customers·  Conduct outbound calls to clarify follow up and resolve inquires from customers·  Provide exemplary customer service by being proactive and responsive to all UPMC Health Plan customer requests·  Perform in accordance with system-wide competencies/behaviors Basic Qualifications:·  High school graduate or equivalent required, college degree preferred·  Minimum of six months of customer service and/or call center experience·  Proficiency in typing required·  Ability to make independent decisions required·  Knowledge of Microsoft Office and Excel spreadsheet program preferred·  Basic analytical skills necessary to evaluate customer inquires·  Demonstrates good organizational skills We offer a variety of benefit options designed to provide personal security, convenience, and assistance to you and your family. With this flexibility and choice, you can decide which options best meet your needs. Apply at www.upmc.com by following these steps; click Careers at UPMC, Start My Job Search, and follow the link to continue to search and apply for openings. Select Advanced Search and enter 1037753 in the job opening ID field.  UPMC is an equal opportunity employer.