Customer Service

Job Purpose:

Maintains customer relationship by responding to inquiries; documenting actions.

Duties:

* Prepares for customer inquiries by studying products, services, and customer service processes.

* Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

* Records customer inquiries by documenting inquiry and response in customers' accounts.

* Improves quality service by recommending improved processes; identifying new product and service applications.

* Updates job knowledge by participating in educational opportunities.

* Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:

Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information, Listening and Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking, Microsoft Office, Database