Customer Relationship Manager

Position Profile Responsible to increase monthly billing, expand add on services, effectively renew contracts, protect IKON?s position and strive to continually increase customer satisfaction and added value. Develops benchmark demonstrations, proposals and value propositions that exceeds customers? requirements resulting in the retention of existing management services accounts by applying a consultative approach to level C contacts/customers. Organizes and implements post-sale delivery and implementation of IKON solutions at customer locations. Acts as primary point of contact for all sales paperwork. Proactively reviews leads, participates in customers? strategic planning and delivers management services proposals and management services studies as prescribed by sales management. Meets or exceeds revenue and gross profit expectations. Maintain accurate records of all account activity within sales database. Participates in account planning sessions and plans and consults within a team-based work environment to ensure the identification of sales opportunities. Facilitates and executes sales components of the ISE. Is responsible for conducting monthly and quarterly customer reviews in cooperation with the MS Operations team. Facilitates and executes annual customer strategy session with each assigned MS customer. Identifies creates and implements action plans for all at-risk accounts. Meets forecasting objectives Performs other duties as assigned. Apply On-line IKON is an Equal Opportunity Employer, M/F/D/V.