Customer Business Director I

Johnson Controls is a world class employer where ingenuity and excellence are welcome. We are a global market leader in automotive experience, building efficiency and power solutions with over 140,000 employees in 125 countries. For over a century, Johnson Controls has been working to find new ways to improve the places where people live, work and travel, which in turn gives our employees the chance to change the world. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge in an environment that values teamwork, integrity and diversity. Join us now! Your Ingenuity is welcome!Johnson Controls, a $32 billion leader in global end-to-end corporate real estate and facilities management solutions, unifies real estate management for its corporate clients with single-source, transaction management, integrated design, construction, facility management, and information management solutions to optimize cost savings.   Strategic business manager responsible for profitability objectives including contract execution of services in the areas of Facilities Management, Real Estate services and Project Management.  Accountable for portfolio performance on large, high risk, highly visible contracts exceeding $20.0M in size.  Establish partnership with customers and develop "C-Level" relationships.  Demonstrated ability to build and lead teams to ensure customer satisfaction and results.   PRINCIPAL DUTIES: Under general direction, meets the profitability objectives and DSO performance of the account plan established for the contract.  Analyzes facility management, real estate and project services to identify & communicate to the business, potential cost reduction opportunities and additional operational enhancements. Develops account expansion plans and pull-through of additional JCI offerings leveraging purchasing, supplier programs and System Products offerings.  Partners with JCI sales and ops management teams.  Participates in contract renewal efforts and promotes expansion of contract scope.  Leads the operational team to provide the service offerings to assigned account(s) for the purpose of delivering optimized workplace environments, and manages the real estate/facility management budgets for customer.  Responsible for meeting customer and employee satisfaction objectives and ensuring account staff meet procedural requirements for compliance with business delivery, quality, safety, human resources and health standards.  Develops and maintains close working relationships with customers, and communicates and promotes company-wide offerings and expertise, to deliver a single seamless service to clients.  Ensures contractual obligations are met.  Immediate openning in Cherry Hill, NJ. BS Degree, Masters preferred. Minimum 10 years Broad base of industry knowledge, including expert technical knowledge of facility management, real estate services and project management.  Operational business expertise to effectively integrate critical information from diverse areas.  Requires extensive business and industry knowledge.  Must have knowledge of and management experience working with critical environments. Experience working with financial institutions is important. Demonstrated leadership ability and excellent communication and interpersonal skills. Proven ability to manage a large workforce of multiple, dispersed teams simultaneously and to communicate effectively with multiple levels of customers.