Copy / Mail Center Manager

Position Profile Supervises day-to-day operations and staff of IMS sites; 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. This position has high degree of customer interface. Job Duties and Responsibilities Responsible for effective implementation and management of IKON Service Excellence.Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.Meets quality and deadline standards by the effective use of job scheduling practices.Handles formal contact with the customer on a daily basis in IMS and as needed in BDS/LDS.Provides training on workflow and machine operations when necessary.Ensures payroll accuracy by overseeing and correcting all time clock punches.Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.Increases employee retention by achieving turnover and average tenure goals.Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.Improves quality of operations and improves consistency by implementing company performance and operation procedures.Ensures that location is properly staffed by matching employee skills and equipment with production demands.Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.Motivates employees and recognizes their accomplishments in a timely manner.Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality. Completes site reports and other paperwork as necessary.Manages financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.Responsible for managing P&L.Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Requires high school diploma or GED and 5+ years of experience in a related field.Requires experience in delivering classroom and/or informal training sessions.Requires experience in operation of the most advanced machines, performing complex jobs.Requires experience in setting goals by defining and prioritizing specific, realistic objectives.Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers. Apply On-line IKON is an Equal Opportunity Employer, M/F/D/V.