Client Services Representative - HVAC Service

Johnson Controls is a world class employer where ingenuity and excellence are welcome. We are a global market leader in automotive experience, building efficiency and power solutions with over 140,000 employees in 125 countries. For over a century, Johnson Controls has been working to find new ways to improve the places where people live, work and travel, which in turn gives our employees the chance to change the world. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge in an environment that values teamwork, integrity and diversity. Join us now! Your Ingenuity is welcome!New York State locations include Long Island, Syracuse, Rochester, and Buffalo.   Supervises account management activities of account team members on designated service accounts. Responsible for the continuous improvement of customer satisfaction levels and portfolio renewal and expansion. Partners with their service team members to insure that contractual obligations are being met.  Identifies opportunities for growth in assigned accounts and utilizes the Sales Team(s) as appropriate.  Actively involved in service team growth initiatives.    With account team support, and based on customer needs, develops innovative solutions for assigned accounts that optimize assets, achieve measurable life-cycle business results and are repeatable, renewable and profitable. Typical account portfolio is greater than $2 million in annual service revenue from up to 30 assigned accounts.   PRINCIPAL DUTIES: Monitors and manages to world class standards, customer satisfaction levels for assigned accounts. Drives the Account Management Process for assigned accounts including development of customer account profiles, customer account strategies, service delivery plan, customer budget planning, customer touchpoint visits, Owns the renewal process for assigned accounts including: optimizates existing service deliverables, targets and qualifies new opportunities, reviews customer satisfaction surveys, facilitates internal and external release meetings Identifies and communicates to the account team, the assigned customers' business issues, goals, and objectives. Champions service growth initiatives for assigned accounts. For assigned accounts, assists Service Sales in the development of qualified sales leads for major projects and expansion opportunities. Promotes JCI as an expanded services provider for assigned accounts. For Labor and Material opportunities where service sales support is not required, may estimate, propose, and close opportunities. Assists in the preparation of customer proposals and demonstrations as a representative of the Operation's Group for assigned accounts. Performs other related duties as assigned including activities related to unassigned accounts. Bachelor's degree in Business or related curriculum or a minimum of six to eight years' progressive work experience the Service Industry.  Two years of account management related experience preferred. Ability to effectively communicate on a technical level with customers, supervisors, peers, and other team members.  Demonstrated skills and abilities in the areas of needs analysis, teaming, persuasion, tact and negotiation.  Ability to travel 10% to 25%.