Client Partner -Sales Management (Atlanta, Dallas , Houston based)

 The Client Partner (CP) is the “gatekeeper� between rapidly growing company and its clients and is responsible for cultivating business relationships in order to grow the business while meeting or exceeding client business/program objectives.  By building and leveraging strong client relationships, he/she will discover opportunities to expand enterprise total recognition (TR) strategies within the client by providing end to end TR solutions that leverage product/service portfolio.  The CP position is a very visible position both internally and externally that:

 

 

1. Identifies client business needs

2. Partners with Performance Solutions/IT/Product Development and Operations team members to provide assessments, analysis and program recommendations that can positively impact the business

3. Based on the above defines/manages project scope of work (SOW) and coordinates any/all changes to scope

4. Leads all day to day client facing dialogue bringing in company business unit leadership as appropriate to deliver all SOW elements

5. Leverages all of the talent and assets of the company to provide best in class TR solutions that meet or exceed client business/performance criteria

 

This position requires a bachelor’s degree and a minimum of 5 years sales/account leadership experience.  The successful candidate will possess excellent verbal and written communication skills, have the ability to work closely with people at all levels of an organization and support a Fortune 500 client business opportunity from a satellite office based in Atlanta.  Your background should include strategic sales, consultative sales and/or account management.  Experience with project management and technology implementation around web-based applications is preferred. 

 

Core Responsibilities

 

 

·         Develop and foster existing client relationships with the intention of securing and shoring up business relationships.

 

·         Participate in client assessment, discovery meetings, and concept/solution development in order to fully understand and assess client needs that might align with product offerings.

 

·         Mange and drive end to end solutions through client assessment, discovery meetings, concept/solution development, implementation and on going maintenance/service

 

·         Oversee relevant market research or client research to support solution development.

 

·         Develop/maintain Account Profiles on key accounts utilizing Salesforce.com.

 

·         Initiate and oversee support of full-service total recognition and performance improvement initiatives for designated accounts.

 

·         Coordinate with VP Business Development and Performance Solutions Coordinator on completing proposal recommendations, specification documentation and/or stand-up presentation materials.

 

·         Develop launch plans and supervise all internal coordination efforts around launch and implementation of product solutions. 

 

·         Hold primary responsibility for securing agreements, statements of work and legal contracts associated with execution of new engagements/products/services.

 

·         Foster and assure an environment of collaboration with internal and external stakeholders surrounding business engagements.  

 

·         Where viable, challenge internal paradigms and thought processes to develop profitable solutions that meet or exceed client expectations.

 

·         Travel as appropriate to support/ maintain client relationship [TBD based on specific client engagement(s)].

 

·         At employers  expense, attain CRP certification through Recognition Professionals International [RPI]

 

 

Reporting Structure: Position reports to VP Sales

 

Potential Career Path:  Senior Client Partner, Director Strategic Accounts, Director Performance Solutions, Client Partner Practice Leader

 

Diamond H Recognition has over 100 years of experience in the recognition industry.  The team members at Diamond H have worked to continuously define and pursue best practices so that clients have access to the most current thinking and research concerning workplace performance initiatives.  Diamond H has programs at work in more than 350 organizations and provides more than one million recognition impressions annually.

 

Diamond H’s focus is on delivering total recognition solutions and service award solutions to support Fortune 1000 organizations in inspiring and engaging their workforce.  Through category-leading technology and unrivaled thought leadership, Diamond H is able to provide tools for companies to reinforce, recognize, and reward their workforce.

 

Guided by its industry experts and experience, Diamond H has developed InspirusTM Technology, a suite of multifaceted platforms designed to deliver powerful recognition solutions for organizations.  HR professionals utilize these programs to manage recognition programs and service award programs for their workforce.  Utilizing these programs recognition programs can be centralized, communications streamlined, and costs reduced.  The result is a high-performance workplace environment and a fully engaged workforce.