Client/Account Manager (Promotions)

Account Manager – Demos Express

Job Description

 

Department:  Demos Express Reports To:  General Manager

 

Supervises Directly:  n/a    FLSA:     Non-exempt

 

Job Summary:  Serve as the client laison while provide exemplary customer service while supervising job acceptance, contractor pay, client communication, field communication regarding specific client while driving toward 100% execution.

   

Impact on Client Satisfaction The Account Manager considers the client’s interests at all times by promptly returning calls/e-mails,  listen to and appropriately sharing client concerns, and meeting deadlines while providing 100% execution on-date for all events assigned.  The Account Manager will provide exemplary customer service to clients

 

 

Description of Principal Activities: Schedule store-days per timelineSend reminder communications to scheduled field personnelPrint, copy, & mail demo report forms and demo instruction manualsMonitor execution using available tools (DCAA website)Report store-day results per timelineCommunicate changes and clarifications to demonstrators – field demonstrator questions as neededTrain (phone) new demonstratorsCommunicate with store personnel as neededManage day-to-day demonstrator performance – update Recruiter & Regional Manager with changes.

 

1) Submit all orders within 24-hour period of receipt by client to Entry Specialist using appropriate order form. Establish rate of pay per program by evaluating event details and expectations.

2) Respond to all client requests/questions within 15 minutes. If follow up is required, provide hourly progress updates.

3) Manage all program Alerts, Net Meetings and changes. Understand client requirements, manage client expectations. 

4) Manage program progress and quality of information. Monitor and maintain 100% staffing for shipping manifest deadlines (21 days prior to execution date).

5) Daily monitor of client websites and event activity for assigned events and reschedules. Insure 98% minimum on-date execution daily/weekly.

6) Provide Post-program numbers (toplines) to client and General Manager by deadline.

7) Attend all Account Team and Office meetings unless preapproved by General Manager.

 

Reporting Requirements:

· Submit daily numbers per client per day (in calendar format) for current and next week on Monday during Account Team Meeting.

 

· Submit previous week execution and all reason codes on Tuesday during Account Team Meeting.

 

· Use Program Summaries to monitor daily programs and store day execution.

 

· Use Program Performance by Client and Program Performance by Coordinator to confirm all WER information and manage execution percentages daily/weekly/monthly.

 

· Daily Execution Report – reporting current daily event activity, success and issues to General Manager.

 

 

 

 

Minimum Qualifications:

· High School or GED requiredFrequently moves or transports materials/boxes/papers from office to office and floor to floor – may need to lift up to 58 lbsCommunicates in order to clearly exchange information with various stakeholdersRequired to be on the phone for extended periods of timeRequired to type and utilize a computer for extended periods of time

 

Minimum Competencies:

· Microsoft Office

 

Preferred Qualifications:5 years of experience will be considered in lieu of education.

 

Preferred Competencies:Preference will be given to candidates who have experience in the in-store merchandising or demonstration industries, or who have experience working with remote field personnel.

 

 

Physical Requirement

Rarely (0-12%)

Occasionally (12-33%)

Frequently (34-66%)

Regularly (67-100%)

Seeing: Must be able to read programs and use computer.

 

 

 

x

Hearing: Must be able to hear enough to communicate with co-workers, international and domestic clients.

 

 

 

x

Standing/Walking: Must be able to travel by air/road.

 

 

x

 

Lifting/Pulling/Pushing:

 

 

 

x

Sitting:

 

 

 

x

Fingering/Grasping/Feeling: Must be able to write, type and use the phone system.

 

 

 

xWorking Conditions and Environment

General business office environment. May require long hours and weekends.  Disclaimer

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.