Business Process Analyst

BOSTON, MA 02111 Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage.  Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $2.3B in revenues.  Iron Mountain’s consistent out performance of the S&P 500 has received industry recognitions including Forbes magazine’s “Top 400 Best Big Companies” and FORTUNE Magazine’s America’s Most Admired Companies for Diversified Outsourcing.    The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 100,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim.  For more information, visit www.ironmountain.com   We are currently seeking a Business Process Analyst to perform the following responsibilities: Complete detailed process modeling, business rule identification, and evaluation of proces performance levels Develop problem statements, goals and associated business value for process, product and/or system improvement initiatives Elicit project requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, identify true needs and recommend solutions based on best practices Understand and recommend KPI’s to measure process performance level Collect, aggregate and analyze associated data on process performance Complete root cause analysis, identify issues and recommend solution options Complete benchmark, industry and competitor analysis for improvement initiatives as well as internal capability development Develop and optimize internal process improvement to accomplish corporate objectives Participate in the development of implementation plans for new and enhanced business processes to ensure a smooth and successful transition. Lead and/or participate in the implementation including but not limited to communication, training, related documentation, and post-implementation monitoring to ensure project success Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements and deliver required artifacts Collaborate, build partnership and be a liaison between departments to ensure joint prioritization of process, product and/or system changes Collaborate with IT and subject matter experts to establish vision and analyze tradeoffs between usability and performance needs Required skills: Demonstrated ability to liaise effectively with IT and Business Areas Demonstrated ability to lead and be a catalyst for change Proven strategic thinker with detail-orientation and relentless focus on quality and best practices Outstanding relationship management skills, strong work ethic, self-motivated and excellent presentation skills Exceptional influencing skills and demonstrated ability to gain consensus in a diverse environment Strong problem solving skills and ability to effectively facilitate issue resolution Very strong verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts Successfully engage in multiple initiatives simultaneously Work independently with internal and external stakeholders to define concepts The ability to work effectively in a matrix organization Experience leading projects on an enterprise-wide basis Overall systems knowledge of CRM and ERP Overall understanding of end to end business processes Experience required: B.S in Computer Science, Business or a related field 6-8 years of experience in business analysis, process modeling and improvement with a high degree of involvement with IT Certifications in Business Process or Project Management a plus Click here to apply for this job https://ironmountain.ats.hrsmart.com/cgi-bin/pm/click.cgi?job_id=5698&site_id=35 CONTACT INFORMATION Send this Job to a Friend LOCATION: BOSTON, MA 02111 STATUS: Full Time, Employee JOB CATEGORY: Business/Strategic Management RELEVANT WORK EXPERIENCE: 7+ to 10 Years CAREER LEVEL: Experienced (Non-Manager) EDUCATION LEVEL: Bachelor's Degree