Business Advisory Services - Manager - CRM - Sales Force Effectiveness

Location:US-CA-San Francisco Job Number:SAN0003Y Employee Status : Regular Job Type :Experienced Schedule : Full-time Description Ernst & Young's Business Advisory Services (BAS) practice helps clients improve business performance through a focus on providing performance improvements that achieve measurable and sustainable benefits. As a member of Ernst & Young's Business Advisory Services management team, the manager will lead client engagement teams and work with a wide variety of clients to deliver professional services. In addition, the manager is responsible for some business development activities on strategic priority accounts. Our CRM Sales Force Effectiveness team will help leading improve their sales processes, organization, and tools to increase revenue and profitability. Responsibilities Responsible for standardizing and streamlining the Customer - Quote to Cash business processes - enabling sales professionals to be more responsive, efficient, and informed. Develop solutions that support team and consultative selling, cross selling and up selling opportunities, and superior customer and account management. Develop and maintain productive relationships with client management. Collaborate to plan engagement objectives and a strategy that addresses risk and performance improvement. Manage expectations of service delivery. Stay informed of business/economic developments and their impact to the client. Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge. Keep up-to-date with current developments and trends in advisory services capabilities and industry knowledge. Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high-quality work products within expected timeframes and on budget. Monitor progress, manage risk and keep key stakeholders informed about progress and expected outcomes. Demonstrate BAS' four fundamental values: professional respect for all team members; personal accountability; trustworthiness; and teamwork. Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment. Commit to developing knowledge, continue to learn and share knowledge with clients and team members. Respect/protect client information. Generate new business opportunities. Understand Ernst & Young and its service lines and actively assess/present ways to serve clients. Develop long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs. To qualify, candidates must have: Bachelor's degree and/or Master's degree with an emphasis in Business, Marketing, Statistics, Economics, MIS (business perspective). An MBA or equivalent is preferred. 7+ years of advisory/consulting experience is required, along with deep expertise in working with Fortune 500 clients to improve their sales functions; including development of customer, sales, and channel strategies, sales processes, sales transformation roadmap; and business case development. experience in program management for large scale business transformation projects and programs knowledge of Customer Relationship Management (CRM) applications (Siebel, Salesforce.com, SAS, Unica etc.) would be preferable extensive experience in statistical modeling using tools such as SAS would be desirable practice development skills and experience experience managing staff on projects and providing direction to team members a willingness to travel on short notice to meet client needs; travel is estimated at 80%