Account Manager / Application Specialist

This position is responsible for effectively supporting the existing Acquire Media account base through proactively identifying end-user needs and providing customer training on a wide ranging product portfolio.  This position will also include managing and growing revenue from a predetermined group of Accounts through developing and maintaining strong business relationships.

Responsibilities include:

 

·        To acquire detailed in-depth knowledge of Acquire Media products and services and to keep that knowledge up-to-date

·        To collaborate with Account Management to provide customer training in the form of tailored training sessions at customer’s own premises, and to organize customer visits efficiently

·        To report back from customer training sessions; recording customer feedback, gathering customer intelligence and actioning follow-up as required

·        To liaise with the customer base through office-based and face to face contact and proactively steer relationships towards strategic partnership status

·        To maintain customer satisfaction with all Acquire Media services and functions

 

Required Skills (expert knowledge):

 

·        Excellent customer support/sales skills including the ability to create and build relationships. Demonstrated track record of success and established relationships

·        Strong organizational and time management skills, ability to multitask and attention to detail

·        Excellent verbal and communication skills with the ability to successfully manage expectations

·        Ability to work independently on multiple activities, showing appropriate prioritization and escalation skills

 

Desired Skills (exposure to):

 

·        Knowledge of the online information industry, online media business, and underlying technologies.

·        Customer Service Orientated

·        Committed to maintain & improve standards

·        Flexible and a team player

·        Independent & motivated

Required Background:

·        BA, BS Required

·        2 - 3 years of working experience in a similar capacity within the online information industry. Online Financial and/or Media industry will be preferred

·        Minimum of 3-5 years experience, longer a plus, in a customer facing position with some sales responsibility (ideally from within the online  news and current awareness industry)

 

At Acquire Media, digital media is all we do.

 

We are an advanced technology company devoted to delivering text news and multimedia with guaranteed reliability in formats that make content instantly usable and searchable. We serve the news, digital publishing and financial services communities, which depend on the speed of our delivery service, our reliability, our 24x7 support, plus our ability to handle multiple formats and delivery options