Account Manager

Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the \"Top 400 Best Big Companies\" and FORTUNE Magazine has consistently ranked the Company as one of “America's Most Admired Companies” for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index.

The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit www.ironmountain.com.



We are currently recruiting for an Account Manager for our Account Management division…

Job Summary

To develop and retain customer relationships; market and sell Iron Mountain products and services to existing accounts.

Essential Functions

Model exemplary customer service behaviors.
Establish and consistently meet/exceed department service goals & objectives.
Educate customer on Iron Mountain products and services.
Provide training and demonstrations to customers with respect to workflow, invoicing, SafeKeeper PLUS, our internet product, and other services.
Research and respond to customer issues and requests for information on non-service related transactions.
Utilize and maintain SalesLogix and the special projects database.
Act as a local resource to district personnel regarding account management issues, attend district meetings, interface with appropriate departments as needed.
Manage local programs for National Accounts.
Conduct customer and prospect facility tours.
Assist in the closing process of existing accounts.
Ensure contract compliance, renewal of Schedule A’s and all contracts are sent to contract repository.
Proactively communicate with customers via letters, phone calls, and visits to enhance Iron Mountain relationship; perform issue-resolution visits, and scheduled follow up meetings; provide written communication on pre and post system conversions.
Data map customer records information onto Iron Mountain systems.
Customize and develop action plans for individual accounts as necessary; review and customize customer materials as necessary.
Coordinate Customer Reply program and respond to issues.
Other duties as assigned.



KNOWLEDGE, SKILLS, AND ABILITIES

BS / BA or equivalent work experience required.
3 years minimum of manager level or higher Field Sales or Account Management experience.
4 years minimum experience in a “customer-facing”, service-oriented position emphasizing a service or leadership role focusing on relationship management across multiple companies. (Experience must include engaging and meeting with management level customer contacts.)
Experience in field positions requiring significant local travel, time management and communications coordination.
Ability to communicate very clearly and effectively in both written and verbal formats; ability to present specific information to small and large groups.
Self sufficient with computers and managing workload as a mobile user.
60% total travel (40% overnight and 20% local travel within district).
The ideal applicant will have current exp. in a customer facing service oriented position.

At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please.

Only those candidates whose experience best meets our requirements will be contacted.

Iron Mountain is an Equal Opportunity Employer.

Keywords: account management, customer service.



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