Account Manager 3

US Bank is recruiting for an Account Manager to join its PowerTrack® Payables line of business.  PowerTrack® is a highly profitable, fast growing and dynamic leader in the electronic business-to-business payment industry. Our Collierville, TN location focuses heavily on international freight payment and transportation services, and our business strategy is to offer clients a host of services to provide information, save money, and add value to their supply chain.   Manage and supervise daily activities of the operational team function, to include but not limited to, customer service, training, coaching, organizing, planning and staffing operations. Meet operational standards by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards. Continually evaluate processes and procedures, making recommendations for process improvement and communicating as appropriate. Relentlessly pursue and provide world-class service and support. Exercise judgment and make decisions that have positive operational impacts on the business line. Position has opportunity to affect a substantial portion of revenue and expenses. The Account Manager will manage, mentor, support and develop their team in order to fulfill their operational and company goals. Duties and Responsibilities: · Develop, implement and maintain short-range and long-range strategies to improve internal operational processes and efficiencies in a deadline driven environment. · Interface with the customer (buyer, seller) in all areas of operational support. Build, strengthen and maintain customer portfolio by proactively managing customers’ daily activities. Become engaged with customer during implementation phase. · Focus on operational quality, problem resolution, systemic improvements, productivity and customer response/satisfaction. · Develop, evaluate, implement, monitor, and communicate department processes, metrics, incentives, goals and objectives. · Communicate potential business opportunities with the customer’s Relationship Manager. · Oversee Operational staffing: manage and monitor direct reports, holding team accountable to meet and exceed performance targets to ensure achievement of overall business objectives. § Supervise Account Representatives / Account Coordinators and manual data entry associates that support the PowerTrack customer base – buyer and seller. § Train / coach employees in organizational policies and procedures and provide ongoing user support. § Handle escalations regarding external and internal inquiries regarding operational support and facilitate the resolution of issues as they arise. § Responsible for trouble shooting and resolving discrepancies. § Prepare weekly update to include: Key Performance Indicators (KPIs); assistance required from leadership; customer participation (exception resolution, carrier rate and contract issues, other customer service issues, etc); customer open issues, issue log tracking, actions needed and commitment for resolution. § Perform staff management and administrative duties of: recruitment, training, performance evaluation, development and disciplinary actions. § Manage staffing and budgetary requirements; set department performance standards. § Assist buyers/sellers with reporting needs as appropriate. Leverage Centers of Excellence – Business Intelligence personnel as needed for adhoc reporting needs. § Personnel development.  We offer a competitive compensation package and many growing opportunities.   Your Career is Here.· Bachelor degree or equivalent experience in related field · Minimum 5 years experience in customer service, operations, logistics, and project management · Excellent oral/written communication, presentation and interpersonal skills · Strong situational leadership, dispute/conflict resolution and customer service skills · Proven problem analysis skills · Ability and desire to thrive in a high-pressure environment · Strong leadership/partnership and supervisory skills; self-motivated, self-starter · Detail oriented with strong planning, prioritization and organizational skills · Ability to prioritize and multi-task · Strong understanding of logistics and finance required · Positive, pro-active attitude and work style a must · Proficient in MS Word, Excel and PowerPoint · Stress tolerant · Occasional travel Email this Job to a Friend View all opportunities Job TItle: Account Manager 3 Location: Collierville, TN 38017 Job Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Manager (Manager/Supervisor of Staff)