Customer Service Representative

Passionate about music? Musician's Friend, the #1 catalog and internet retailer of music gear, has PT and FT Contact Center openings. some of our benefits include paid training, gear discounts, jeans daily along with health and dental insurance. We offer a relaxed, friendly work environment. Background Check and Drug Test required.

Customer Service Representative

 

Job Overview:     

The Customer Service Representative receives, investigates and responds to all customer inquiries regarding shipments, products and complaints.  The Customer Service Representative is rresponsible for resolving complaints to ensure customer retention and satisfaction.

 

Responsibilities:Talks with customers by phone concerning orders, returns, shipments and products.Makes changes to or cancels orders/backorders. Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).Initiates file maintenance for corrections to customer’s computer file.Solicits sale of new or additional services.Handles customer concerns and escalated issues in a professional manner.Obtains customer feedback.Starts trace, call tags, missing items, missing parts, reject orders, catalog rejects, decline callbacks, customer service tracks, e-mails and price matches.Protects all customer information in a professional and confidential manner.

 

Minimum Qualifications:Excellent customer service skills (friendly, courteous and helpful)Excellent communication skills.  Good grammar, voice and diction. Basic computer and keyboarding skills.Ability to provide high quality customer service while mmaintaining required performance levels and department standards.Demonstrate good decision making skills.Ability to deal with change and ambiguity.Ability to effectively manage multiple issues/tasks at once.Ability to maintain sensitive and confidential information.Demonstrates a sense of urgency and awareness toward call center operations.Demonstrates approachability and openness to resolve issues.

 

Apply in person at 4001 N Norfleet, Kansas City, MO Mon–Fri 9:00a.m. – 4:00p.m.; or send resume to KCCCjobs@musiciansfriend.com ; (816) 423-5800