Bilingual IT Platform Support Technician

1. Organizational Information

 

HBO Latin America GroupSM (“HBO LAG�) is composed of affiliates of Time Warner Entertainment Company (Warner Bros & HBO USA), L.P., Sony Pictures Entertainment Inc., The Walt Disney Company and Ole Communications Group.

 

HBO LAG owns, operates and distributes the leading cable and satellite pay television services in Latin America, Brazil and the Caribbean, including HBO®, HBO® Plus, HBO® Family, Cinemax®, Max PrimeSM, A&E, ANIMAX, AXN, E! Entertainment Television, Sony Entertainment Television, The Biography Channel, The History Channel and Warner ChannelSM.

 



2. Position Summary

 

Title: Bilingual  IT Platform Support Technician

 

Reports to: Manager, IT Platform

 

Location: Sunrise, FL 33323

 

Schedule: 9am – 6pm

 

Status: Non-Exempt

 

Administrate local Information Technology platform; Assistance and support to Information Technology Users; Implementation of Information Technology solutions; Coordinate Information Technology acquisition logistics. 

 

Locations for which platform and user remote support might be required: Sunrise, Coral Gables, Brickell and Regional Offices: Mexico, Brazil and Argentina

 



3. Principle Responsibilities (List 4 to 8 of the most important activities performed or accountable for)

 

1. Provides quality assistance and support to Information Technology end users. Identifies, researches, and resolves technical and functional problems to end users platform (Office Systems). Maintain statistics on end user support. 

 

2. Installs, configures, maintains, and troubleshoots end users IT platform according to Corporate standard.

 

3. Installs, configures, maintains, and troubleshoots servers platform including hardware, operating systems, database management systems, service applications, utilities, etc., following corporate standards.

 

4. Installs, configures, maintains, and troubleshoots business applications and services in conjunction with corporate IT Business application staff.

 

5. Installs, configures, maintains, and troubleshoots LAN/WAN networking equipment; including switches, routers, access servers, firewalls

 

6. Administrate local Information Technology platform security and contingency procedures including: backup and recovery, information integrity and security, functional and physical security, virus protection.     

 

7. Conduct technical evaluations, develop recommendations and coordinate the process of delivery, preparation, and implementation of new IT solutions (equipment, software and services, including servers, workstations, and networking.

 

8. Participate in the implementation of Corporate Information Technology projects.

 

Principle responsibilities are those most important or most frequently performed duties.  The incumbent will perform other duties as required.

 



4. Requirements



Minimum Requirements:

 

1.      Education

      High School diploma coupled with technical       courses/          

      certifications or AS degree in Technology

 

2.      Work Experience

            2-5 years IT technical support experience

 

3.      Knowledge

      Advanced Network administration skills

      Advanced NT Administration skills

      Advanced Exchange & IIS Administration skills

      Intermediate hardware and Microsoft applications exp.

 

4.      Language

            Bilingual English/Spanish

 



Desirable Requirements:

 

1.       Microsoft Certified Systems Engineer (MCSE)

2.       Cisco Certified Network Associate (CCNA)

3.       Oracle Basic Administration

4.       IBM AS/400 Operation and Administration

5.       Trilingual English/Spanish/Portuguese

 

5. Performance Factors (List 3 to 6 key performance factors to be successful in the job)

 

Performance Factors or behaviors that is necessary or desirable to accomplish the position’s standards/goals.

 

1.       Customer Orientation: Demonstrates customer focus by seeking out, understanding, and responding to the needs of internal clients. Continually seeks efficient ways of providing services by minimizing procedural requirements. Develops effective partnerships with internal customers.

2.       Organization skills: Establishes priorities that address the details and timelines needed to achieve the intended results. Focuses on end result.

3.       Communication & Interpersonal skills: Updates staff regularly and communicate activities to those involved. Demonstrates an awareness of own style and how it affects others, and makes adjustments if necessary. Develops and maintains positive work relationships with others.

4.       Dependability: Is available for work on a consistent and timely basis with infrequent unplanned absences. Completes work in a timely manner. Meets commitments with minimal oversight.

 

 

6. Physical Demands

 

The physical demands described here are representative of those that must be met by HBO LAG employees to perform the essential functions of this job successfully. To the extent required by applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

 

1.       Neat, clean and professional appearance and dress.

2.       Ability to sit in a chair in an executive office environment for extended periods of time.

3.       Extensive visual use of television, computers and other video devices.

4.       Extensive audio use of telephonic equipment.

5.       Multiple story high-rise location requiring the use of stairs or elevator.

6.       Ability to work in open cubicles adjacent to co-workers with extensive background noise and activity.

7.       Ability to speak clearly and efficiently with business executives, professionals and other co-workers, in English and Spanish or Portuguese.

8.       Ability to travel by airplane and spend periods of time away from home. Some travel necessitated by specific matters may be required from time-to-time.

9.       Availability to work from 9:00 a.m. to 6:00 p.m., Monday through Friday, as well as overtime during the weekday and on weekends when necessary.

 

 

7. Work environment

 

The work environment characteristics described here are representative of those HBO LAG employees encounter while performing the essential functions of this job. To the extent required by applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1.       Fast-moving headquarters office for multiple-entity international organization, requiring interaction with various domestic and foreign departments and operations in multiple languages and cultures.

2.       Exposure to television and other programming containing strong content, including violence, nudity and other adult content.

3.       Open interconnected cubicles without separation from other employees.

4.       Non-smoking, air-conditioned building environment.

5.       Willing to take drug test and submit to a background investigation.

6.       HBO LAG is an equal employment opportunity employer.