Web User Experience Manager, Thermo.com

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Web User Experience Manager, Thermo.com Position Summary: Responsible for leading a team of Information Architects / Business Analysts shape the user experience for Thermo Fisher Scientifics’ portfolio of large-scale e-commerce websites. Specific Duties · Requirements definition and documentation o Work with customers and client stakeholders to understand and define business requirements. o Work directly with creative teams to develop intuitive user interfaces. o Work directly with technologists to develop use cases and functional specifications documents. · Solicit, gather, and analyze, user input and requirements o Identify and involve key stakeholders o Perform usability testing o Organize and lead focus groups o Perform field user observation o Author and compile surveys o Identify and interview internal/external subject matter experts · Interface with technical project managers and teams o Collaborate with counterparts in I/S (technical project manager) and development resources to create and validate business requirements and project specification documents · Strategic o Assist the Director of Web Development to establish web projects best practices process o Contribute to the creation of a 2-3 year design/development roadmap for the fishersci.com website o Contribute to new business pursuits through presentations and written documentation such as competitive reviews o Contribute to strategy sessions with competitive, environmental and landscape reviews. Minimum Requirements/Qualifications: · Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) · Experience in cognitive design, information architecture and user-centered design · Bachelors degree preferred in Human-Computer Interaction, Cognitive Design, or similar field of study; or applicable experience. · Experience with “SCRUM” or other Agile software development methodologies a plus · Experience working with creative and technical project teams. · Proficient in MS Word, MS PowerPoint, MS Project, Visio, MS Excel as well as Project Management, Time Tracking tools Non-Negotiable Hiring Criteria: · Experience managing teams of Information Architects / Business Analysts · Experience in cognitive design, information architecture, and user-centered design · Experience soliciting, gathering, analyzing, user input and requirements · Experience authoring requirements definition and documentation · Experience collaborating with technical project managers and teams to execute project implementations Education: BachelorsJob Level: Manager