Telecommunications Support Analyst III (Nortel)

We work together to find a better way and break new ground to make progress possible. Focused on common goals, we raise the standard and make a difference. We strive for excellence in everything we do. At ICON, career possibilities can become realities for those who look for challenges and embrace learning and growth opportunities. ICON Clinical Research is dedicated to providing the pharmaceutical and biotechnology industries with exceptional clinical research and biometrics services. The selected candidate will assist with the coordination of telecommunications activities for the ICON Americas offices. You will be responsible for evaluating PBX equipment/software requirements. You will assist/handle projects assigned by the Telecommunications Operations Manager; maintain and manage telecommunications servers and applications; handle sophisticated programming of the PBX as required; maintain and manage telecommunications licensing; resolve issues with the telephone system, coordinating repair/maintenance functions with the appropriate vendor; work with other IT employees to accomplish implementation of new technologies as required; develop and maintain working procedures to be used in the telecommunications group and remote support personnel; research and recommend solutions for telecommunication issues; perform after hours on call duties including responsibility for on site after hours support; process moves, add and change requests for the ICON Americas offices; ensure all equipment and systems are properly backed up; travel periodically for training, seminars and/or support remote telephony activities. The qualified candidate will possess five or more years' telecommunications experience or relevant work experience (Nortel exposure preferred); experience with Nortel Optivity software application preferred; experience with Nortel call center application preferred; IP networking experience preferred; VOIP (Voice over Internet Protocol) experience preferred; experience with PC software applications (MS Word, Excel, Access); ability to work independently, within time constraints; excellent written and communications skills; good organizational and time management skills; ability to absorb and apply information presented; confidentiality and discretion in handling sensitive records and information. Come to ICON and be an important part of a well respected and growing company that believes the details of your career are every bit as critical as the work you do. You'll enjoy highly competitive benefits in addition to flexible scheduling, relocation assistance, tuition reimbursement, credit union, health club privileges, and many other exceptional advantages. TO APPLY and for more information on our opportunities and locations, please visit us at http://www.iconclinical.com/index.asp?getpage=true&sid=10 . (keyword search 293491). No agencies, please. ICON. A Symbol of Excellence. ICON Clinical Research is an Equal Opportunity Employer committed to strength in diversity. To Apply for this position, please CLICK HERE