Specialist 3, Product Applications

This opening is located in Framingham, MAAs the leading supplier of life science technology and related applications, we are helping life scientists understand and use the power of biology to pursue new scientific discoveries and methods for diagnosing and treating disease. If you're interested in a challenging career in one of the fastest moving fields today, you've come to the right place.

The Senior Product Applications Specialist is responsible for supporting a specific group of AB applications and products. The primary focus of this position is to engage in pre-sales activities with potential customers, develop LCMS methods for specific applications to be used globally, travel to customer labs to implement LCMS methods, provide post-sales training to customers and to provide second tier support for other application support functions. Responsibilities include: 1) supporting pre-sales efforts by running customer sample sets and conducting demonstrations of AB products and providing technical information to potential customers; 2) participating as a lecturer and in-lab trainer for in customer training courses on AB mass spectrometry products; 3) generating technical content and application development in fulfillment of product marketing literature; 4) coordinating with the appropriate Product Group, the Internal Training Department, and Sales organizations. Job Responsibilities Primary Responsibilities - Support Field Application Specialists and Technical support functions by developing complete LCMS methods for specific applications in the industry - Perform pre-sales technical support by providing product demonstrations and technical information on AB mass spectrometry products and applications - Supports in-house customer training classes demonstrating operation of AB mass spectrometers and applications - Generates data to support marketing literature on AB mass spectrometry products - Presenting at scientific conferences, customer sites and AB sponsored events Secondary Responsibilities - Complete all written reports and follow up on customer interactions/troubleshooting - Maintains technical competency on AB products through hands-on experience, reading and attendance at trade shows and training meetings Required Interactions - Sales - Service - Technical Support - Field Applications - Technical Training - Technical Writing - Marketing - R & D - IT Customer Resources - Customers - Vendors

Skills, Knowledge, & Abilities (SKAs) Job Skills - Strong technical and significant laboratory and/or scientific background - Solid writing skills to write reports, training and procedural materials - Solid organization skills and ability to set priorities and manage time effectively - Effective communication skills to clearly articulate technical and product information to both internal and external customers - Strong presentation and troubleshooting skills Job Knowledge - Thorough expertise in all facets of technical and scientific support - Thorough knowledge of Applied Biosystems' products, applications and services - In-depth understanding of customer business, goals and objectives, strategies, and needs - Understanding of customer decision making process and key decision makers and influencers - Knowledge of presentations software, computer database systems, and knowledge management systems Additional Job Abilities: - Ability to read, analyze, and interpret common scientific and technical journals, general business periodicals, professional journals, technical procedures, or governmental regulations - Requires the ability to perform independently and as part of a team - Must be able to travel within assigned geography - Ability to instill customer satisfaction that is recognizable and valuable to the customer

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