Program / Network Support Representative

AmerisourceBergen (NYSE:ABC) is one of the world's largest pharmaceutical services companies serving the United States, Canada and selected global markets. Servicing both pharmaceutical manufacturers and healthcare providers in the pharmaceutical supply channel, the Company provides drug distribution and related services designed to reduce costs and improve patient outcomes. AmerisourceBergen's service solutions range from pharmacy automation and pharmaceutical packaging to reimbursement and pharmaceutical consulting services, and physician education. With more than $64 billion in annual revenue, AmerisourceBergen is headquartered in Valley Forge, PA, and employs 10,000 people. AmerisourceBergen is ranked #29 on the Fortune 500 list. For more information, go to www.amerisourcebergen.com. Program / Network Support Representative   Work Location:  Not Applicable     Shifts:  Not Applicable     Positions Available:  1   Position Summary   Under general supervision of the Technical Services Manager, supports PDX Pharmacy Software for Independent Pharmacies by resolving network and hardware related issues to the PDX software.  Will be the first point of contact for customers experiencing software and hardware issues.    Primary Duties and Responsibilities   Telephone support for the PDX Pharmacy software, hardware and network issues for problems reported to the help desk by the SystemsRx retail phamacies and/or the ABC sales representatives. Assist with Host functions. Configuring DSL and Cisco routers Assist in Pharmacy Data Services Upgrading pharmacy software Interacts regularly with external contacts  Interacts regularly with internal contacts  Assists with daily, weekly, monthly and quarterly communications. Performs related duties as assigned.   Experience and Education Requirements Requires broad training in fields such as Customer Service, Technical Support or Help Desk roles.Normally requires one (1) to two (2) years directly related and progressively responsible experience; Associate Arts Degree, Registered Pharmacy Technician with PBM, Retail Pharmacy experience or a combination of Pharmacy network and or contracting background preferred. Minimum Skills, Knowledge and Ability Requirements   Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access Experience with UNIX/SCOUnix OS and Suse Linux Experience with Networking configurations PDX Pharmacy knowledge and/or retail pharmacy experience beneficial but not required. Strong analytical skills Strong organizational skills; attention to detail Ability to communicate effectively both orally and in writing Ability to work independently; self-starter Flexibility with work hours required, including rotating on-call support Strong interpersonal and customer service skills Ability to manage multiple priorities and deadlines   Additional Information Equal Opportunity Employer, M/F/D/VJob Code : HRReq002185 Division/Department : AmerisourceBergen Corporation Travel Required : None Skills : Information Technology -> Networking, User Support Skills, Software Installation/Configuration, Hardware TroubleshootingHealth/Medical -> Pharmacy, Technical Services For all regular associates working 30 hours per week or more, we offer an excellent compensation and benefits package including 401(k), medical, dental, vision, employee stock purchase plan, STD, LTD, life insurance, EAP and tuition reimbursement. The successful candidate must pass a pre-employment, post-offer drug screen and extensive background check. Please provide salary history. No third party responses, please. EEO-M/F/D/V