Manager, Credit and Collections, N.A.

Location: : Grand Island 14072 To discover how life works is the greatest scientific endeavor of our era, holding promise of fundamental improvement in the human condition. Our Quest is to accelerate this search through innovations in science and technologies that expand biological understanding. Success requires passion, intellectual curiosity, and a sense of urgency. We will strive for excellence and act with unyielding integrity in everything we do so that we can serve as responsible stewards in the global life science community.Invitrogen has an opportunity available in our Grand Island, New York facility for a Credit and Collections Manager for North America. Position Objective:This role is tasked with managing the Accounts Receivable and Collections function for the US and Canada, and to lead the Grand Island, NY collection department.Essential Functions:? Direct management responsibility for the Invitrogen “core� collection team located in Grand Island, New York? Promote the most efficient and effective use of all resources to produce maximum productivity from the collection team. ? Maintain rigid control and accountability of all metrics to measure and maintain focus and accountability on the quality of accounts receivable, reporting regularly on key drivers such as Days Sales Outstanding (DSO), AR Aging, Top 25 Accounts and other metrics as required.? Develop and implement process improvements that contribute to the goals and objectives of the department.? Monitor productivity, accuracy and customer service of collectors, Supervisor and staff to continually improve & update the collections process. ? Develop business relationships with internal customers to secure their support in minimizing risk in conjunction with achieving sales growth targets.? Develop business relationships with major external customers to facilitate dispute resolution and improved payment on all invoices.? Partnership with other internal cross-functional groups to review research and resolve system/procedure issues that impede timely customer billing and or payment processing.? Work directly with customers, end users, sales organization, Accounts Receivable team, Customer Service Address Book team and other relevant groups to correct identified problems at the source ? Review summary aging reports, AR system data and internal lists to determine priority action and follow up on high priority issues and take action to bring matters to conclusion from a collections perspective.? Prepare monthly Key Factors analysis for management and review with collectors. ? Oversees customer resolution issues that need to be escalated to management level.? Determine when accounts require legal action or collection agency assignment to minimize potential high risk and bad debt.? Negotiate acceptable payment agreements with major accounts to return them to a current status, while maintaining an on-going business relationship.? Support the administration and enforcement of Company credit policy to maximize business opportunities and reduce exposure to risk and bad debt.? Provide leadership to all department members to encourage growth & learning through job enrichment and positive motivation. Education:College degree required. Experience:? Requires five (5) years + experience with high volume complex transactions. ? Requires five (5) years + credit and collection supervisory experience.? Significant and successful commercial credit & collections experience. ? Proven ability in negotiations and excellent written and oral communications skills required as well as excellent interpersonal skills required. ? Experience in working with enterprise accounting software such as SAP, JD Edwards E – 1 or PeopleSoft. Invitrogen is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce.