Laboratory Specialist, San Jose CA - (Job Number: 0810138)

Sales/Retail/Business Development Reference Code: 711603 Laboratory Specialist, San Jose CA - (Job Number: 0810138) DescriptionOrtho-Clinical Diagnostics, Inc. provides in vitro diagnostic products to hospital, commercial and clinical laboratories, and blood donor centers. Its products include reagents and instrument systems used in blood typing and donor testing; clinical chemistry determinations and immunoassays for disease diagnosis and therapy management; as well as RhoGAM®, an injectable drug used to prevent hemolytic disease of the newborn. Ortho-Clinical Diagnostics is currently recruiting for a Laboratory Specialist in San Jose, CA. The Laboratory Specialist will routinely interface and build rapport with all appropriate levels within the laboratory. Perform system verification for all OCD products to include calibration, precision and accuracy, patient correlation, test of record, etc. Provide training and trouble shooting support for current and new accounts in assigned territory. The Laboratory Specialist will also be the primary field liaison with technical organization with red alert -customer escalation situations. Explain the benefits of OCD products and services to promote maximum use by current customer base for all franchises. Responsible for support of customer satisfaction and proactive involvement in customer problem solving and grows share in the account. Provide assistance, as required, for customer and business needs. Comply with all OCD policies and procedures. The individual will interact constructively with customers in challenging situations and understand all OCD products, services, and systems. Operate and proactively participates in team selling environment. This individual will understand market and key industry trends and have a basic technical understanding of customer resolution, R&&D, and manufacturing processes. This individual will maximize OCD product performance and remains up to date with the customers' environment. A minimum of a Bachelor's degree with concentration in Medical Technology or similar science concentration is required. Two years of experience as a Medical Technologist or related experience is desired. Advanced Technical Certification or experience is also desired. Experience as a Chemistry/Blood Bank Supervisor or Laboratory Manager and/or Specialist is desired. Approximately 70% travel will be required for this position. If you want to explore the many small-company environments behind the big-company impact of the Johnson && Johnson Family of Companies, bid on this position today! Apply Now