IVRS Support Technician III (6062)

Premier Research is dedicated to being a leading, solutions-driven CRO leveraging our commitment to therapeutic focus and scientific expertise to deliver services of the highest quality for Phase 1–4 clinical trials. Our teams evaluate the unique needs of each client and provide solutions catered to their specific project requirements.Premier Research is committed to providing the best mix of clinical research services to meet the needs of pharmaceutical and biotechnology companies. We offer a comprehensive selection of services, including dedicated clinical sites, clinical trial management, medical and safety management, data management, biostatistics, medical writing, interactive voice response systems, regulatory affairs and quality assurance.Description



Responsible for performing level 2 and level 3 support for IVRS applications.

PRIMARY JOB FUNCTIONS: Resolving routine level 2 and level 3 support requests. Responding to, and resolving escalated support requests. Monitoring of, and following up on outstanding requests. Monitoring of, and resolving system performance issues. Analyzing ongoing/persistent support and system performance issues and recommending strategies for resolution. Providing mentoring and technical support leadership to other support technicians. Other projects as assigned.

OTHER RESPONSIBILITIES: Advise the department head of any ongoing/repeat support issues Proactive management of ancillary systems Participate in the ongoing improvements to the support and operations phase of the business. Required Skills

Experience with Microsoft Office products including MS Word, MS Excel, MS Visio, and Access. Education, training or experience in at least one of the following is required: SQL, Visual Basic, VB.NET, Lotus Notes. Required Experience

Minimum of an AS Degree with 4 plus years experience in application support, or a BS Degree with 2 plus years experience in application support. We appreciate your interest in employment with Premier Research Group.Please apply directly at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=188885&company_id=15845&jobboardid=24 Premier Research Group is an Equal Opportunity Employer