Field Applications Scientist - St. Louis

Innovation is in our genes.
Illumina (NASDAQ: ILMN) develops next-generation tools for large-scale analysis of genetic variation and function. The results will pave the way for personalized medicine, a key goal of genomics and proteomics – the underpinnings of tomorrow’s medicine. With thought-provoking work and people inspired to reach new levels of creativity, the potential to help mankind is the great motivator for the staff at Illumina. We thrive on an environment that is intellectually stimulating, team-oriented and responsive. We enjoy cutting-edge technology, excellent training, industry-leading benefits, and a strong belief in ethical behavior – and each other. Oh, and fun. Lots of it.
 
Illumina offers the best in careers for forward-thinking individuals.
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www.illumina.com/careers
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Position Description:

The Field Applications Scientist is the primary technical field contact for Illumina customers. The Applications Scientist is responsible for all new installations, all customer trainings, and for providing data analysis, logistical, and troubleshooting support in their territory. The primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer retention.The position will be based out of St. Louis, MOJob duties include but are not limited to:• Coordinating new installations, including facility inspections, instrument validation, and customer training• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments• Developing and maintaining positive relationships with customers in assigned territory• Helping to maintain and increase product usage, and supporting sales efforts through technical presentations and demonstrations• Acting as a key contributor of customer feedback to marketing and product development teams.• Developing and improving key company processes that support our mission of building a world-class customer support organization.Qualifications:• Ph.D. in Chemistry, Biochemistry, Molecular Biology or Genetics required, OR M.S. + 3 years experience• 3-5 years biotech experience preferred• Must be willing to travel up to 50%• Prior field experience supporting customers using in one or more of the following areas: genotyping, gene expression, high-throughput sequencing• Demonstrated understanding of commonly-used data analysis software applications preferred• Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners preferred• Outstanding problem solving and interpersonal skills• Demonstrated written and verbal communication and training skills• Clear vision of and commitment to providing outstanding customer service

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