Director, Sales Training

AmerisourceBergen (NYSE:ABC) is one of the world's largest pharmaceutical services companies serving the United States, Canada and selected global markets. Servicing both pharmaceutical manufacturers and healthcare providers in the pharmaceutical supply channel, the Company provides drug distribution and related services designed to reduce costs and improve patient outcomes. AmerisourceBergen's service solutions range from pharmacy automation and pharmaceutical packaging to reimbursement and pharmaceutical consulting services, and physician education. With more than $64 billion in annual revenue, AmerisourceBergen is headquartered in Valley Forge, PA, and employs 10,000 people. AmerisourceBergen is ranked #29 on the Fortune 500 list. For more information, go to www.amerisourcebergen.com. Director, Sales Training Work Location: Not ApplicableShifts: Not ApplicablePositions Available: 1Position Summary Under administrative direction of the Vice President – Business Operations, directs the development, delivery, and administration of all training and development programs for the AmerisourceBergen Drug Company sales associates, including corporate sales leadership. Oversees the development and delivery of training and development programs for the ABC Customer Operations group. Primary Duties and Responsibilities Responsible for improving the productivity of the sales organization; ensures the effective development, coordination and presentation of training and development programs for leadership and sales associates. Directs the development and implementation of all sales force training programs related to Sales Force Automation such as sales process, value propositions, customer segmentation, and key drivers of customer profitability. Directs and develops train the trainer programs; responsible for training key individuals in the regional office to train local and regional sales force. Develops and directs all training materials such as CDs, web-based training and videos. Manages the ABC sales and customer service training department. Provides leadership and direction to the regional staff on prioritization of training. Manages the development and implementation of customer service training programs. Works with all corporate sales and marketing departments to develop the training process. Manages and coordinates all training meetings associated with the sales force. Responsible for all sales force training and accreditation including tracking of complete progress and success. Satisfies learning needs by researching, designing, developing and implementing training interventions and introducing new trends in training and development technologies. Provides reports and updates to management as required regarding activities, costs and performance. Directs, trains, motivates, and evaluates associates in the training department; continually looks for ways to improve the overall training processes and procedures; maximizes communication. In alignment with the Company's vision and mission, proposes, designs, develops and implements new and existing training programs, procedures and initiatives to improve the overall new hire training and advanced training through customer satisfaction research and industry standards. Provides benchmarking statistics on the results of new programs, initiatives and training; develops, delivers and facilitates training and training content. Develops and directs progress to learning objectives. Directs the training development and delivery at the regional and national levels. Leads the development of web-based training and ABC University for the sales and customer operations associates. Determines cost benefit analysis for training programs being offered. Must be willing to travel up to 50% of the time. Performs related duties as assigned. Experience and Education Requirements Requires specific training in fields such as education/training, instructional design, business administration, sales, marketing or similar vocations obtained through completion of a four year Bachelor's Degree Program and/or advanced degree from accredited institution. Requires a minimum of four (4) to six (6) years in adult education/training experience; direct experience in needs assessment, curriculum design, testing, evaluation, quality control, performance metrics and reporting for adult education programs including ESL training, GED preparation and distance education, preferably with eLearning programs; previous experience in a Corporate/Consulting environment preferred. Minimum Skills, Knowledge and Ability Requirements Thorough understanding and knowledge of best practices and principles of academic administration as well as requirements, processes and procedures for institutional accreditation Excellent understanding of the sales process and operations Excellent organizational, verbal, written and interpersonal skills Attention to detail; ability to manage timelines and staff Ability to communicate effectively, both orally and in writing; excellent presentation skills Demonstrated ability and history of operating as a business manager Excellent understanding of AmerisourceBergen's products, services, markets, sales and operations processes as well as the AmerisourceBergen organization and its interface with the sales organization, customers and suppliers Working knowledge of computers necessary to operate effectively with company systems and programs Additional Information Job Requirements: Job Code : HRReq002072 Division/Department : AmerisourceBergen Corporation For all regular associates working 30 hours per week or more, we offer an excellent compensation and benefits package including 401(k), medical, dental, vision, employee stock purchase plan, STD, LTD, life insurance, EAP and tuition reimbursement. The successful candidate must pass a pre-employment, post-offer drug screen and extensive background check. Please provide salary history. No third party responses, please. EEO-M/F/D/V