Data Entry - Sales Operations Coordinator

Position Summary:

 

As a key member of our Call Center Operations team you will be responsible for the data entry and maintenance of customer information database.  In addition, you may be cross-trained in other areas of technical call center operations support as appropriate.  This is a great opportunity for an individual to join a team wherein your contributions truly make a difference.

 

Responsibilities:

 

·  Solely responsible for the management, distribution and data entry of all incoming leads.

·  Prioritize workload in order to maintain immediate response rates to incoming leads.

·  Validate sales generated leads to ensure accuracy of customer database.

·  Perform daily updates to database as requested to edit customer contact information.

·  Produce and distribute incoming lead volume reports daily.

·  Perform data compilation and analysis as directed to support call center initiatives.

·  Update and maintain all documentation for data entry processes.

·  Triage Company emails to appropriate departments in a timely manner.

·  Perform “helpdeskâ€� activities to support the call center organization’s use of technology.

 

Requirements:

 Ability to work independently, self-motivate and complete tasks within set timeframesComputer skills required: Microsoft Office including Outlook, Word, ExcelStrong organizational skills.Demonstrated ability to handle multiple tasks in a fast paced environment.

 

Qualifications:

 1-2 years experience in a corporate office preferred (select recent college grads may be considered).Bachelor’s degree preferred.Knowledge of Siebel or other CRM systems.

 

Company Overview:

 

ViaCord, a Division of PerkinElmer, provides umbilical cord blood preservation services for expectant families.  Cord blood is a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems.  Cord blood stem cells saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke.  Our primary focus is to educate consumers on the value associated with cord blood preservation.