Case Support Specialist

Clarient provides market leading technologies, services and expert support for the characterization, assessment and treatment of cancer, leading to more accurate diagnoses by pathologists, more confident treatment decisions by oncologists, a more efficient way to identify and develop pharmaceuticals and, ultimately better outcomes for patients.

 

Currently we have an opening for: Case Support Specialist - Night Shift  9pm - 5:30 am

 

 SUMMARY

Position will be responsible for over-night coordination of patient case logistics to insure operational turn around times are met for each case and that Pathologist and client expectations are met.  Position requires a strong attention to detail, ability to troubleshoot issues as they arise and the ability to handle multiple demands at the same time.  Position interacts with internal Pathologists, Laboratory staff, Client Services, Client Advocates and the Sales & Marketing staff. 

 ESSENTIAL DUTIES AND RESPONSIBILITES include the following.  Other duties may be assigned.

 

· Follow-up on pending Consult, FISH, and Flow Cases.

· Prioritize cases and monitor cases throughout the shift.

· Follow up on requests from the pathology group.

· Troubleshoot missing or delayed cases.

· Aid client services in troubleshooting problems regarding cases.

· Facilitate case information flow to client services.

· Facilitate case information flow to other areas of the laboratory.

· Act as a liaison between the Client Service Departments, Lab and the Pathology Department.

· Provide status/productivity reports to Supervisor daily and as requested for specific projects.

· Ensure that all actions taken on behalf of a client or a patient are appropriately documented in the current information system and according to standard operating procedures.

· Provide the appropriate, prompt, and accurate feedback on any request that originates from the Pathology, Lab Operations, Sales, or Marketing Departments.

· Other duties as assigned

 QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

 

· Have the ability to multitask and prioritize with little supervision, comprehend detailed instructions, and have good communication skills both verbal and written.

· Have a working knowledge of MS-Word.  Additional experience and knowledge of PC-based programs is highly desirable.

KNOWLEDGE/SKILLS/ABILITIES

 

Intermediate level computer skills; includes MS-Word. 

 

Strong written and verbal communication skills. 

Knowledge of Medical Terminology preferred.

Previous experience in a laboratory setting would be a plus.

 EDUCATION and/or EXPERIENCE Must have earned a high school education or equivalentMinimum one year experience in a laboratory environment.

 PHYSICAL DEMANDSStanding, sitting, walking, bending, reaching, manual manipulation, and lifting up to 10 pounds.All candidates must pass a color vision test

 

WORK ENVIRONMENTGeneral office environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Maintains a clean, neat, and orderly work area.Adheres to Department Specific Safety Guidelines.



At Clarient, Inc., we are committed to offering our team exciting challenges with compelling rewards.  We are committed to creating a diverse work environment and proud to be an equal opportunity employer committed to diversity in our workforce. We are dedicated to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or status as a veteran of the Armed Forces.  We offer a competitive and excellent benefit package, which includes medical, dental, vision, matching 401(k), company paid life insurance, LTD, and flexible reimbursement.

 

 

Pre-employment drug testing and a comprehensive background screen will be required. Due to the high volume of response, we will only be able to respond to candidates of interest. No phone calls please.  All candidates must have valid authorization to work in the U.S. Thank you for your interest in Clarient, Inc.  Please send resume and cover letter to employmentopportunities@clarientinc.com