CRM Project Manager

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description CRM Project Manager Job Description:The CRM Project Manager (PM) will be responsible for performing complex Salesforce.com (SFDC) configuration and customization to match business requirements from various LPG business units. The PM will also perform support of the system to various LPG business units. The PM is responsible for delivering outstanding implementation services to Laboratory Products Group (LPG) business units, working closely with Business Managers and other Project Managers to ensure the timely and effective delivery of SFDC projects. PM will be a dedicated advisor for a business unit to support them post-implementation as new requirements and business functions develop on to the application. Responsibilities: Gather and document business and system requirements Perform configuration and application setup/support for business unit requests. Build and maintain deep understanding of SFDC applications Work with other team members to complete implementation projects on time, and delivery of outstanding services to LPG business units Consult with business unit resources on approaches to design, configuration, unit testing, and documentation based on the functional requirements of a given change request Perform analysis of existing system to maximize efficiencies and determine functional principles Keep up-to-date on new SFDC features and provide guidance on what/how client can capitalize on them or how it would solve past issues/work-arounds Maintain metrics to track trends in usage, data integrity, sales and marketing objectives Offer 2nd and 3rd level support to SFDC users Ability to travel 25% required both domestic and internationalQualifications: College Degree required (or equivalent experience ) 5+ years experience administering and/or configuring Salesforce.com Certified SFDC Administrator or capable of obtaining within 6 months of employment Excellent verbal and written communication skills Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven environment Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalismEducation: BachelorsJob Level: Experienced