VP, Customer Service

Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com Description:Responsible for all of the operations of Prudential Retirement Participant Service Center (PSC) functions. Directs the PSC long-range call center planning and program development, as well as, defines and plans the achievement of corporate goals and objectives across all call center departments. Provides strategic planning, monitors services, directs and prepares studies to determine operational effectiveness, and revises programs to increase quality and productivity. Primary responsibilities associated with operational efficiencies and running of call centers.Requirements:* Requires 10+ years of call center operations management experience * Strong interpersonal skills and a desire to operate in a team environment * A drive for excellence and results * Strategic leadership skills with the ability to successfully partner across organizational lines * Leadership attributes and executive presence * Solid managerial skills and the ability to develop subordinates * Ability to think strategically and view business challenges from an overall Prudential Retirement perspective * NASD Series 6, 63, and 26 registrations must be obtained within 120 days of employment in this position. Position can be located in Hartford, Scranton or Dubuque Prudential is an Equal Opportunity/Affirmative Action Employer and is committed to diversity in its workforce. The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.