Universal Banker

At our company, we have been helping our customers and communities for over 125 years. In July 2011, our parent company BMO Financial Group acquired Marshall & Ilsley Corporation (M&I). Over the next year, we will be working to bring the best of Harris and M&I together under the BMO Harris Bank name. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.


MANDATE
The Universal Banker will ensure the customer’s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer’s immediate and future financial needs. Under direct supervision, the Universal Banker will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Universal Banker is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales
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KEY AREAS OF ACCOUNTABILITY

A. Coordinate both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service.
B. Generate and maintain profitable customer relationships while satisfying and exceeding customer financial needs and expectations.
C. Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses.


ACCOUNTABILITIES

A. Coordinate both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience.
• Exhibit effective communication
• Provide transactional support to the Service Area (Tellers) as well as dual control functionality as applicable. (25%)
• Open deposit accounts and input loan applications and navigate the loan process. Open all types of personal and business accounts and prepare related documentation. (75%)
• Universal Banker may be required to create and execute individual mortgage sales plans and revenue goals. The Banker will analyze customer financial, credit data and other relevant information to evaluate level of risk as well as present viable financial alternatives and advice to customers. The Banker will receive customer applications, quote mortgage rates/points and complete necessary follow-up activities to acquire mortgage sales.
• Assist customers with requests, complaints, research and follows-up on details to resolve matters to the customer's satisfaction.
• Deliver clarity to customers through simplicity, guidance, and know-how.
• Assist with reception and vault attendant duties.
• Interface with customers via telephone or in person.
• Must be able to support multiple branch locations as needed.

B. Generate and maintain profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience.
• Achieve activity and growth goals as well as customer satisfaction objectives.
• Engage in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet One Harris Goals.
• Actively participate in community activities that may generate new customer leads and supports Bank’s overall CRA goals and initiatives. Meet or exceed all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.
• Have an understanding and apply basic sales skills and product knowledge including deposit and loan products.

C. Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses.
• Adhere to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes.
• Input and follow through with loan applications following operational and regulatory requirements.
• 100% adherence to branch’s internal policies and procedures to ensure 100% pass rates of internal audits.

CROSS-FUNCTIONAL RELATIONSHIPS
• Bank Manager / Assistant Bank Manager
• Service Manager
• Regional Sales Manager
• Regional Operations Manager
• Other lines of business

KNOWLEDGE AND SKILLS

a) Knowledge:

Education:
- High School education/equivalent or higher

Experience:
1 to 2 years banking experience or previous teller or experience in a customer contact/sales position or equivalent preferred

b) Skills:

• Strong communication skills
• Deposit/check processing
• Knowledge of Personal Banking products/services, and commercial deposit products
• Strong organizational skills and ability to manage multiple tasks


BMO Harris Bank thanks all applicants. We advise only those who qualify for an interview will be contacted.

This position will act as a Mortgage Loan Originator as defined by the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act) and the Bank will instruct you on how to comply with the requirement to register with the Nationwide Mortgage Licensing System Registry.


To APPLY go to:

https://careers.bmogc.com/cws/hrseeker.html

and look for job id: 88955