Training Specialist (eBanking)

JOB CATEGORY Customer Support/Client Care COMPANY Fidelity National Information Services Fidelity National Information Services, Inc. (NYSE:FIS) is a leading provider of core financial institution processing, card issuer and transaction processing services, mortgage loan processing and related information products and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top ten. Nearly 50 percent of all U.S. residential mortgages are processed using FIS software. Headquartered in Jacksonville, Florida, FIS maintains a strong global presence, serving over 7,800 financial institutions and over 100,000 retailers in more than 60 countries worldwide. Training Specialist (eBanking) Fidelity National Information Services, Inc. (NYSE: FIS) is a leading provider of core processing for financial institutions; card issuer and transaction processing services; mortgage loan processing and mortgage-related information products; and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top 10. Approximately 50 percent of all U.S. residential mortgages are processed using FIS software. FIS is a member of Standard and Poor's (S&P) 500(R) Index and has been ranked the number one overall financial technology provider in the world by American Banker and the research firm Financial Insight in the annual FinTech 100 rankings. Headquartered in Jacksonville, Fla., FIS maintains a strong global presence, serving more than 9,000 financial institutions in more than 80 countries worldwide. For more information on Fidelity National Information Services, please visit www.fidelityinfoservices.com. Please apply online to our website! Qualifications:The Training Specialist should have at least 3 years of experience in a technical training capacity.  The Training Specialist should understand the fundamentals of software training, and be able to demonstrate skills in designing and developing training materials. Excellent presentation skills are a must, as the Training Specialist will conduct client and internal training sessions. The Training Specialist must demonstrate the ability to plan and manage multiple projects within time and budget constraints. The Training Specialist should be comfortable working in a team environment, able to communicate with several different organizational levels of financial institution representatives, demonstrate excellent written and verbal communication skills, and demonstrate creative thinking and problem solving abilities. The Training Specialist should be detail-oriented and able to work autonomously in a fast paced environment.  Prior experience in the Financial Services, Electronic Payments, or eBanking industries is a plus, as well as a working knowledge of general Internet technologies.Experience in the design and development of computer based courseware and experience with Cash Management/ACH processing a strong plus. The Training  Specialist should possess the ability to perform at a basic level (with minimal supervision) the following tasks:• Identifying needs and problems• Writing instructional goals• Understanding the target audience• Outlining course content• Selecting instructional strategies• Creating course material, procedures and job aids• Creating effective program assessments• Evaluating course success to objectives• Conducting training in a classroom and online setting Education Requirements:  Bachelors degree preferred but not Responsibilities:The Training Specialist is responsible for educating FIS eBanking financial institution customers on Online Banking, Bill Pay, and Online Cash Management solutions. The Training Specialist is responsible for the design, development, update, and delivery of all Online Banking and Bill Pay solution training presentation materials and documentation. Documentation preparation involves working closely with an Instructional Designer, in which case the Training Specialist will act as an internal consultant in the application of designing and developing training and education materials for process, products and services. The Training Specialist also administers the schedule and logistics of all training. Job Responsibilities Include:Design, Develop, and Update Training Documentation and Presentation Materials for Online Banking, Bill Pay, and Cash Management financial institution training -20%Schedule, Plan, and Deliver Online Banking, Bill Pay, and Cash Management financial institution training -60%Supervise internal and external resources while delivering training -15%Deliver internal employee training as needed -5%