Teller Manager

Teller ManagerSouth End branchBoston, MA(Job ID# 034916) In this role, you’ll assume the management responsibilities for a staff of Tellers, overseeing platform operations and ensuring compliance of policies/procedures.  WHAT YOU WILL DO:* Manage sales referral goals on an individual and team basis* Assist in reconciling branch settlement differences* Oversee customer service and resolve any customer issues* Ensures teller compliance with all policies and procedures* Processes the paying and receiving of customer transactions in a timely manner* Processes ATM transactions and assists in settlements* Accurately completes all settlements on a daily basis* Complies with all audit, regulatory and security procedures* Recognizes sales opportunities and cross-sells bank products by making referrals * May assist at neighboring branches WHO WE ARE LOOKING FOR:* 3-5 yrs of related experience in a leadership role within a customer service or banking environment * Strong customer service and supervisory skills* Ability to work in a fast-paced and changing environment* Excellent interpersonal and communication skills* College degree preferred Sovereign Bank Team Members receive:* Flexible Hours * Medical, Dental, Vision Plans * Tuition Reimbursement * 401K plan * Free Parking * Competitive Pay Interested and qualified candidates may apply online at www.sovereignbank.com/companyinfo/careers Search by Job ID# 034916You may also e-mail your resume to: mgravell@sovereignbank.com ABOUT SOVEREIGN:Sovereign Bancorp, Inc., (“Sovereignâ€�) (NYSE: SOV), is the parent company of Sovereign Bank, afinancial institution with principal markets in the Northeastern United States. Sovereign Bank has750 community banking offices, over 2,300 ATMs and approximately 12,000 team members. Sovereign offers a broad array of financial services and products including retail banking, business andcorporate banking, cash management, capital markets, wealth management and insurance. For moreinformation on Sovereign Bank, visit http://www.sovereignbank.com or call 1-877-SOV-BANK.We value the advantages afforded only through a diversework force and encourage all to apply. EOE M/F/D/V