Team Mgr, Fulfillment

Countrywide®, America’s Wholesale Lender® is putting more people in homes through leading-edge technology, innovative solutions and the strength of our dedicated team. We provide the home loan solutions that help empower the success of our broker Business Partners. Experience the unique ideas, competitive rewards and genuine pride of being a part of a leader in today’s wholesale lending industry, with Countrywide®, America’s Wholesale Lender®, a division of Countrywide Bank, FSB.Team Manager, Fulfillment Center  Primary Responsibilities Include:·  Managing a team of Underwriters and Production staff to effectively support the fulfillment needs of an assigned sales team.·  Working in partnership with assigned sales team to drive quality-focused volume.·  Leveraging available support systems and technology to proactively manage pipeline and loan-level needs.·  Promoting environment of sound industry practices and leadership in quality practices.·  Working in collaboration with Underwriting Managers and/or other division management to achieve and maintain compliance with credit risk policies and procedures·  Working with Underwriting Managers to provide appropriate and timely underwriting training.·  Ensuring staff maintains the highest level of product knowledge and underwriting standards.·  Achieving and sustaining an environment of proactive and consistent service delivery in line with external and internal customer expectations.·  Ensuring that the team is effectively supporting their Account Executives (AEs) and Business Partners (BPs)·  Effectively resolves all complaints from AEs and BPs related to department & personnel.·  Managing team in compliance with targeted productivity and operational efficiency metrics.·  Supporting reporting and proactive management of turn-times.·  Administering a deliberate and comprehensive practice for attracting, developing and retaining talent that meets current and future organizational needs ·  Attracting, hiring and developing staff while focusing on maximizing performance and talent retention.·  Providing timely, consistent and constructive performance feedback to direct reports.·  Administering performance management and/or disciplinary action in a proactive manner and ensures compliance with company and division policies.·  Encouraging active learning and development throughout organization.·  Delivers thoughtful performance evaluations, with appropriate focus on performance against goals, behavioral norms, and developmental opportunities.·  Providing regular reports on performance of the POD relative to AE & BP support and quality of operations of department. A Successful Candidate Will Have:·  Bachelor degree or equivalent·  5+ years - Functional·  Superior and effective communication skills with sensitivity to sales and BP related issues  ·  Excellent management and negotiation skills·  Management experience to include motivating staff to perform; coaching, counseling, developing and disciplining employees·  Excellent planning and organization skills, especially in prioritizing workloads·  Extensive knowledge of mortgage lending practices, policies and procedures·  Knowledge of mortgage lending laws·  Ability to keep information secure and confidential·  Ability to successfully manage staff and workloads within a high volume environment·  Advanced skills in call management, service delivery, and pipeline management are required  ·  Knowledge of mortgage loan products·  PC proficiency A Successful Candidate Will Have:·  Knowledge of networks, connectivity and telecommunications   Countrywide is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE. M/F/D/V.